Washing machine - not spinning, loud buzz

although this information is for a different model number it should help you troubleshoot your machine as all Duet models have basically the same internal components

http://www.tellingmachine.com/post/Fixing-Sud-and-F35-errors-on-my-Whirlpool-WFW9600TW01-Washer.aspx

The f02 error code is caused when the unit control thinks there is still water in the tub after it has tried to drain. If the washer is full of soap suds it will also display an f02 error code. You will need to use only name brand HE detergent. If your washer is not draining the water out you will need to clean the pump filter. I have provided the instructions below. Run the washer in a drain and spin to ensure the pump is running. If the washer has no water and no suds the problem will be either the pressure switch or a plugged pressure hose. To check the pressure hose you will need to remove the top and remove the hose from the pressure switch.

F02 error could be caused by the over use of soap, you need to make sure your using 2 tablespoons of HE soap, 1/4 cap at the most.
Over sudsing, could cause the water pump to run longer, the pump is designed for 15 min duty cycle which means, 15 minutes on to 45 minutes off. The computer may sense too much soap, and continue to pump. HE soap will cure that, along with SUD error, possible F09 (overflow condition), you may also notice the timing is wrong, HE soap works well in these machines and F/l washer go hand in hand

k now the washer beleives that it is full of water.
pour about 3/4 cup of veg oil in the dispenser. and start the unit.. this will get rid of the suds error.
F02 means long fill.. and the water level has not satisfied the computer for 40 secs. check water connections. making sure they are fully open.
to open the door if it does not unlock, in the dispenser there should be an ODD colored line, five that a tug and the door will pop open

"F02" is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a "SUDS" error may also be generated as a secondary error. This is an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:

1. Check the drain hose to make sure it is not kinked or clogged.
2. Check the electrical connections to the pump and ensure the pump is running.
3. Remove the drain pump filter and check for foreign objects and/or debris.

To check the drain pump, click on the following link for step-by-step instructions.


http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.@#$%

I looked up the F02 code online and this is what it says:

If the drain time exceeds 8 minutes, the water valves are turned off and F02 is flashed.

Press PAUSE/CANCEL twice to clear the display.

NOTE: After 4 minutes the “Sud” error will be displayed, then 4 minutes later the F02 error code will be displayed.

Potential Causes

• Check the drain hose and make sure it is not plugged or kinked
• Check the electrical connections at the pump and make sure the pump is running.
• Check the drain pump filter for foreign objects
• If the above does not correct the problem replace the pump


Hope that helps.

hello fo2 means if the drain time exceeds 8 minutes the water valves are turned off and f/02 flashes. things to check / check the drain hose for any kinks and blockages check the electrical connection to the pump make sure the pump is running / check the drain pump filter make sure its not block if these do not sort the problem replace the pump. to clear the display press pause and cancel to clear good luck

shaun

if your hearing clackling try and clean the pump and the hose leading into the pump for a coin ,,small ,,(dime),,,hair clip,,also its a must that you use he detergent,,or you sude up,,if you do use he your using to much,,now bleach the unit out on a normal cycle hot wash cold rinse with about a pint of bleach...and no you can purchase part of a pump..it comes as you see it in unit..onthejob

"F02" is a Long Drain error. This could be caused by a number of things. The likely suspect is your drain pump. Please click on the following link for instructions on how to diagnose and repair this problem:

http://www.fixya.com/support/r615268-f02_error_code_whirlpool_duet_kenmore

I hope this information helps you. Please post back if you need further advice. Go to my profile and use the "Ask Me" feature for a quicker reply.

Just take off the bottom kickplate (3 screws on the bottom). You'll see the pump front and center. Twist the front face of the pum slowly to the left. All the trapped water will flow right out towards you. There could be a sock or some other debris there. Unclog, screw that faceplate back in and start it up.