Google.com shows many negative reviews.
Apparently corporate site in New York:
http://allstarmg.com/contact/
914-347-7827
SOURCE: Need plastic handle on Rival Crockpot lid.
I looked this model up on the Rival website, and it had been recalled, so I have followed the directions to send in the plug for a new unit. According to others with similar issues, once they sent in the plug, they were sent an entire new crock pot, including the crock and lid. I am hoping that they do send me an entire new unit, however, if not, at least I will have a different model number and could order a lid for that model. I will never buy another Rival product, based on their poor customer service. Thanks for your help!!
Go to www.crockpot.com and click on replacement parts. The glass lid is $10 and sold through a company called jardenstore. They are connected with crockpot.com. The companies phone number is 1-800-323-9519
It is worth replacing
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