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Barbara Devlin Posted on Dec 26, 2018
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A contact number to reach Reheatza missing the lid handle no way to reach the company

1 Answer

Terry

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  • Crock Pots &... Master 11,377 Answers
  • Posted on Dec 26, 2018
Terry
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Google.com shows many negative reviews.

Apparently corporate site in New York:

http://allstarmg.com/contact/


914-347-7827

1 Related Answer

Anonymous

  • 1 Answer
  • Posted on Mar 26, 2009

SOURCE: Need plastic handle on Rival Crockpot lid.

I looked this model up on the Rival website, and it had been recalled, so I have followed the directions to send in the plug for a new unit. According to others with similar issues, once they sent in the plug, they were sent an entire new crock pot, including the crock and lid. I am hoping that they do send me an entire new unit, however, if not, at least I will have a different model number and could order a lid for that model. I will never buy another Rival product, based on their poor customer service. Thanks for your help!!

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1answer
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Put pot in conventional oven and melted handle can ibut replacement lid?

go onto their website and find a service desk number, and tell them your model number and ask if they can order you a new lid, i would imagine it would be fairly cheap, or even just the handle. probably only a few dollars. here is thier "contact us" webpage. and there is a customer service number 1-800-557-4825 and heres the webpage https://secure.rivalproducts.com/ContactUs.aspx
3helpful
2answers

Need a lid

After being asked to call a number of different phone numbers, I was finally able to order a lid for this from the company that manufacturers this slow cooker for Sears.

1-800-361-4639

$25.90, shipped to the US (the company is located in Canada) for the lid.

The part # is: 1003kj.
Note that the Sears model number for the slow cooker is KKC275.
The Sears item # is 68332 (even though the plate on the cooker and manual both say that the MODEL number is 68332).

Hope this helps,

Brian
2helpful
2answers

Need plastic handle on Rival Crockpot lid.

easy fix go down to your hardware store and buy a big wooden knob (like you would put on a cabnet to open it) it will even come with its own screw for .99 ! . you will have to snap off with a plyers and a screwdriver whats left of the old knob from the lid . but this fix works great and looks good too !
14helpful
3answers

The locking lid on Crock Pot SCVS600 has broken.

I had this same broken lid handle problem so I called the 800 number on the crock-pot.com website and got right through to a live person. Since my product is still under warranty (they asked for the manufacturing date code on the plug), instead of providing me a replacement part, which the very nice woman said is unavailable, they are sending me a whole new crock-pot. Not the same model (which the nice woman also said is unavailable) but a comparable unit which is OK with me. Maybe this is their solution to the lid hinge and handle problems.
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1answer

Rival 38501 Lid


To contact the manufacturer, try calling 800 #. 1-800-323-9519 (US number) for replacement parts or try www.crockpot.com


iF YOU NEED PARTS CONTACT THE FOLLOWING SELLERS:

Rival Crock Pot Replacement Parts from MarBeck.com

Crock Pot Replacement Parts | Slow Cooker ...
0helpful
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SCR 509 Crock pot lid

I don't know if you have this particular store or not, but Mar-Beck specializing in finding broken or missing parts. Check to see if they have what you need.
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Handle on Lid is Broken.

Try one of the following sellers:

To contact the manufacturer, try calling 800 #. 1-800-323-9519 (US number) for replacement parts or try www.crockpot.com

Rival Crock Pot Replacement Parts from MarBeck.com

Crock Pot Replacement Parts | Slow Cooker ...
335helpful
35answers

Need plastic handle on Rival Crockpot lid.

On amazon you can find every single type of Rival Crockpot lid handles. take a look here HOOK UP Connect Customize Entertain and chose yours (which one fits). cheers
6helpful
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Replacement crock for rival crock pot model #38601

Go to www.crockpot.com and click on replacement parts.  The glass lid is $10 and sold through a company called jardenstore.  They are connected with crockpot.com.  The companies phone number is 1-800-323-9519

 

It is worth replacing

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