Question about Karcher Vacuums
Even without the hose plugged the steam keeps coming out of the steamer. Already descaled it and keeps doing it. Any suggestions on what this problem might be and how to solve it?
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Posted on Jan 02, 2017
If you are using tap water - there may be minerals clogging the machine. try dumping all the water out and rinsing the machine then add distilled water. That was the issue I had...
Posted on Jul 08, 2009
SOURCE: Shark steamer doesn't work
Taking it apart isn't all that difficult if you are vaguely handy, have the time and the patience to dig into what it took China's best engineers years to design. And it beat either sending your $150 lump to a landfill or $$$ending it back for repair$$$. Here' what I did:
We had the same problem with ours...worked for about 6 months and quit. We were using tap water. DON'T. Use distilled only.
Tried the white vinegar trick. Nope. Tried the CLR trick. Nope. Decided to disassemble, even it was junk I might learn something.
Tools: two phillips (hex) head screwdrivers, one medium, one small (not tiny). They need to have fairly narrow shanks to fit into the deep holes on the body. Needle-nose pliers. Pair of scissors.
UNPLUG IT!!! And let it cool for at least an hour before you start and take the handle apart at the pump so it's less awkward. The boiler inside stays very hot for quite a long time, even when its unplugged.
1. Take out the multiple screws that hold the purple body together. Careful...these are cheap screws (surprised?) and the heads may strip or the plastic threads may strip. You may just ending up forcing some of the screws out. Do the screws slowly and do everything in your power to keep the screwdriver head square with the screws.
2. You can't take the two halves completely apart; the wiring is in the way. That's the biggest hassle of the whole project. That and the mop head that you can't take off. Inside you'll see a metal "boiler" about the size of a can of tomato paste. It has wiring (thin) and tubing (fat) running into it. If it's still hot, let it cool.
3. There are also four screws inside that hold the water reservoir in place. If you take those you can get easier access to the boiler, though the reservoir will still be attached to the body of the unit.
NOTE: The boiler is held in place by two brackets and four very small screws and little fiber insulation washers. DO NOT take the screws all the way out (like I did) as they are extreeeeeemly difficult to get back in place. Just loosen them about 3/4s of the way so you can move the brackets and lift out the boiler. The boiler will still be attached to its wiring. Don't disturb the wires; you just have to carefully work around them.
4. With a pair of needle-nose pliers, squeeze the little spring clamp that holds the tube that runs from the water reservoir into the boiler and slide it up the tube a bit and _carefully_ slide the tube off the nipple on the boiler. Mine cracked at the end when I did this so I needed to trim the end square again with scissors. A sharp box knife would work too, but use the scissors to trim the webbed insulation fabric if needed.
4. On the other end of the boiler is a tube that goes to the mop head. Undo the clip there, too, and slide it back and again slide off the tube.
5. Look at the nipple for the tube that goes to the mop head. It is probably clogged with calcium deposits that the vinegar or CLR didn't touch. It will look solid. It is. That's probably your problem.
6. I took a power drill and a very small drill bit (1/16") and drilled out the calcium - it's very soft - to free up the hole. Then took the next size bit (3/32" or so) and widened the hole further, sort of like getting a root canal (ouch!). Don't drill too deeply into the boiler as you may hit something important. When it's open, left over water, vinegar or CLR will come out. You should now be able to blow through the boiler from the newly cleaned nipple, with air coming out the other hole (to the reservoir). The reservoir line must be disconnected to do this because there's a little one way valve in the reservoir line that keeps the from steam going back into the tank and not out the mop head (your drip coffee maker works the same way, as I also discovered when ours clogged...same problem: Calcium build up).
7. Return the two tubes to the boiler (don't forget to push the spring clips back in place) and reattach the boiler to the body. Aren't you glad you didn't take off the boiler brackets?
8. Before you do the final assembly, put in some DISTILLED water (rainwater works, too if its clean. It's naturally "distilled.") and plug it in. It probably won't steam until you pump it a couple of times but I bet it's working again. Be careful with the steam, though. If it works, do the final reassembly. If it doesn't, well you tried. But I bet dollars to doughnuts that it is working again.
Hope this solves your problem! Happy mopping.
CBear in New Mexico
Posted on Feb 16, 2010
Here's a link to the owners manual for your Karcher DE4002.
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Owners Manual For Karcher DE4002 Steam Cleaner
Posted on May 07, 2010
My wife has thrashed hers in her shop and it suddenly stopped steaming. It was about two years old. I managed to fix it. I dont think that the hose or the nozzel will be blocked because they are too wide a diameter. There will probably be a build up of silica or calicum inside. Unscrew the hose where it meets the machine. Remove the blue water tank. If you pour some water down the pipe from the end that you just unscrewed the hose , the water should well up in the depression where the tank sits through the little holes at the bottom. If it doesnt then the blockage is inside which is what I found. I used some decalcification liquid product ICL and poured it in from the hose end and let it soak for 10 minutes. Then I got a thin plastic tube to go in and scrape around as far as you can from the hose end. A thin bottle brush or pipe cleaner would be good. I then used a thin piece of wire to poke around the slits in the other end( depression) Then I emptied it out and continually flushed it through with water and give it a good shake holding your hand over the hose end connection hole. I found that when I emptied the water out , it contained all this silica and residue. I would have got about a teaspoon full in total. After several goes the blockage suddenly cleared itself and I found that suddenly the water was running through freely and welling up as described. I kept doing this until the gritty residue dissipated. You can hold the hose end under the tap and tilt the machine so that the water runs freely out through the depression well. I reassembled it and tried it out. Bingo just like new. Hope this helps. - Grant
Posted on Sep 15, 2010
Here is a tip that I wrote about the Euro-Pro Shark Steam Mop and why it may not be getting steam to the head...
Euro-Pro Shark Steam Mop Problem
Here also is a link to get any of the Shark Manuals that you need.
Posted on Dec 24, 2010
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