2018 Hisense , 4K , Series 5 ,58 inch Smart TV , wall mounted , utilising WiFi
SOURCE: 46" Samsung smart TV series 5, purchased Nov 7
It sounds that the the problem is with its firmware. It will be best to consult the authorized service centre for Samsung, before doing any software update. A software update will be necessary. But, without knowing any details about the version of software loaded at present, it is difficult to advice you more about the software version, which has to be updated. A wrong software update might make the TV fully in-operative. If you wish to get some details; check the site linked here. Pull up older posts. Surf the site with patience. http://electronicshelponline.blogspot.com/
SOURCE: My pixel smart TV don't let me watch netflix
-What it does...? You just can't get into the Netflix channel...?
-You must have Net Flex account in order to be able to watch movies there. It's not free.
-Do you have the correct remote control..?
Good luck
Mai
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