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Look under the vacume cleaner and take off the cover make, shure the belt is where it needs to be, you should have a setting on the vacume cleaner that gives you an addjustment for the carpet your on, raze it up.
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I've had that exact issue with a Kirby Diamond Edition. What has happened is that the bracket inside the machine that activates the forward and back motion of the tech drive has come out of its slot. The only way to fix this is to disassemble the machine and put it back into place.
so when u pull it back it's like it's not engaged at all? then it maybe the reverse is out....with the fwd soon to follow. remember the vac is 20yrs old; & working that long? it definately served it's purpose.
depending how much money you wanna spend on it buying a new or used trans. plus labor...or just an ebay used unit.
Does It make the noise all the time or only when the machine is moving. If it does it only when you push the vacuum that noise is normal. The older Kirby transmissions make a whining noise when pushed.
I hope adjusting position of the position of the "pivot spring assembly" will help. but you may have to disassemble entire slide assembly to clean it up if it still does not work smoothly. See instructions HERE (adjustment is explained in step #6). Try to "play" with screws #4 and if it does not help - clean slid.
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