Did you press and hold the reverse button? If you did, then some link between the button and the feed dog is damaged. That may need to be repaired by a professional. However, the parts may not be available for this machine. I have at least one source for a service manual for the 5018: https://www.sewingpartsonline.com/service-manual-janome-5018.aspx . This particular online store has some of the more common parts for the Janome 5018.
Janome has the manual for the 5018 Decor Excel on the retired machine support page: https://www.janome.com/support/retired-machine-manuals/ . This is in the right hand column under Other Machines. The current link to the manual is https://www.janome.com/siteassets/support/manuals/retired/other-models/inst-book-5018-ennose.pdf . The Reverse button is described on page 7 (page 18 of the PDF).
I hope this helps.
Cindy Wells
SOURCE: Janome Excel 5124 reverse lever
If you pull the bottom off the machine (half a dozen screws) there is a cam on the main drive shaft. The cam is probably jammed in the reverse position due to lack of lubrication on the shaft. You can move the cam back manually and it will operate in forward direction. It appears that the shaft needs lubrication.
SOURCE: Janome SD-2014 sewing machine dogs fails to operate in reverse
The grease has hardened and that is what makes it not work. You need to remove the spring and clean all the old grease off it. You can put new grease on if you want but it isn't necessary. The machine should be lubricated with a good quality sewing machine oil(not 3 in 1). You need to oil any place that moves and rubs, This includes the ends of each shaft, the needle bar and the cinnecting links that drive the needle bar. Nothing is permanently lubricated.. you'll find this machine will run much smoother and quieter with fresh lubrication.As a matter of fact, if you use the machine a lot, it should be lubricated once a year and never less thanonce every 5 years.
One more thing. If it is on the main shaft that it has hardened you can spray it with a mixture of fantastic, water and some ammonia. Free it up and give it a light shot of oil.
sewman7
SOURCE: model 385.15718500..machine only goes in reverse
Sounds like the reverse mechanism has jammed...either with lint or lack of use and oil/lint has frozen the mechanism.
Unplug the machine and remove the base. Clean all the lint with small brush and vacuum.
Try the reverse lever to see where the connecting rods are and identify the collar around the bottom shaft....try to move manually, use a little lubricant where the collar moves on the shaft.
In extreme cases it may take several applications over several days to rectify this, but as this is only 3 years old, should respond quickly
SOURCE: Feed dog lever not working on my Kenmore 385 24 stitch machine
I surfed around this site for various suggestions, finally took the bottom plate off and cleaned and oiled all the parts along that rod that goes right across (think it's a drive bar that rotates). Ran the machine without thread in for a few minutes to let the oil soak in. Machine now works fine.
SOURCE: reverse stitch lever not "activating" the feed dogs to go in reverse
Likely old oil and lint forming "glue" in the mechanism....suggest a General Service if you are not willing to clean this yourself, or more than 2 years since last service
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