Question about Nortel Lands Phones

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We have a Nortel Networks phone system and when trying to transfer a call to voicemail it says "Inactive Feature". I can't seem to find anyone to help.

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  • 787 Answers

It must be switched in settings menu

Posted on Oct 23, 2018

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Posted on Jan 02, 2017

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SOURCE: inactive features

Is the phone system working but the voicemail did not come back up ? Can you tell me what kind of voicemail you have, ist should be marked on the voicemail system ?

Posted on Aug 01, 2008

  • 6 Answers

SOURCE: Also trying to initialize voicemail, says Feature 983 inactive

Feature 983 gives cess to System Administration; This Feature will ask for a Log:

Feature 981 Opens A Mailbox your mailbox # should consist of three digits. First what is the name of your mailbox system?

Posted on Jul 01, 2009

  • 105 Answers

SOURCE: Norstar Flash problem

Cycle the power on the voicemail system. If that does not work, you may have to replace the voicemail power supply, or send the voicemail system for repair.
Good Luck!

Posted on Aug 10, 2010

  • 2 Answers

SOURCE: I have nortel phone system, voicemail is not working at all and feature 981, 983, 985 all say inactive feature--how do I reactive the voicemail??

Dear Annabelle,
Is the machine call pilot 100 or 150.if 100 the 2 leds in your left hand side should be on also in your right hand side the middle led should be on same for 150 the 4 leds in your left hand side should be on.1) Try to unplug the power cable and re-connect it again.2) Make sure that the the output telephone cable [100 (2 pair) or 150 (4 pair)] depends on the device comming from the call pilot to the Nortel PABX connected properly from both sides. dont hesitate to contact me if you are facing any doubt.Goodluck and Kind Regards;
Ahmed Safaa El-DeebTelecom & Network Engineer

Posted on Apr 11, 2012

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1 Answer

Unable to access voicemail feature inactive


This means the system can no longer communicate with the voice mail. You can try to locate the voice mail and power cycle the unit to resolve the issue, If you still get inactive feature after the reboot you will need to replace the vms.

Mar 18, 2014 | Nortel Networks T7316E Telephone Platinum...

1 Answer

I have nortel phone system, voicemail is not working at all and feature 981, 983, 985 all say inactive feature--how do I reactive the voicemail??


Dear Annabelle,
Is the machine call pilot 100 or 150.if 100 the 2 leds in your left hand side should be on also in your right hand side the middle led should be on same for 150 the 4 leds in your left hand side should be on.1) Try to unplug the power cable and re-connect it again.2) Make sure that the the output telephone cable [100 (2 pair) or 150 (4 pair)] depends on the device comming from the call pilot to the Nortel PABX connected properly from both sides. dont hesitate to contact me if you are facing any doubt.Goodluck and Kind Regards;
Ahmed Safaa El-DeebTelecom & Network Engineer

Mar 28, 2012 | NorStar T7316E Corded Phone

1 Answer

When I transfer a call from the front desk, the person's voicemail does not pick up, it transfers back to front desk.


Either the voicemail box isn't setup, the voicemail box isn't assigned to that extension, or that extension has forwarding setup that is incorrect. I have no experience with a Nortel phone system though so if you need specifics on how to get into those areas of your system to fix them you'll have to wait for another response.

Jun 09, 2011 | Nortel Networks T7100 Corded Phone

1 Answer

Voicemail feature does not work. Says 'INACTIVE'


Unplug your voicemail system from the electrical outlet for 1 minute, then plug it back in. This should clear any glitches in the system when it reboots. It may take up to 15 minutes to completely reboot. If the system still does not work after that, it may be in need of repair. You can search for local repair right here on FixYa.com.
Good Luck!

Aug 18, 2010 | Nortel T7316E 2-Line Corded Phone

1 Answer

Voicemail and password


I would unplug power to the voicemail, then restore. Wait 10 minutes and then do the same to the phone system.

What you are trying to do is reinitialize the voiecmail, if you dont know what you are doing you will do more harm than good.

Jul 20, 2009 | Nortel T7316E 2-Line Corded Phone

1 Answer

Also trying to initialize voicemail, says Feature 983 inactive


Feature 983 gives cess to System Administration; This Feature will ask for a Log:

Feature 981 Opens A Mailbox your mailbox # should consist of three digits. First what is the name of your mailbox system?

Jun 30, 2009 | NorStar M7324 Telephone

1 Answer

Enabeling voicmail


Call in a pro, sounds like the voicemail either took a ****, or just needs rebooting.

Nov 18, 2008 | Nortel T7316E 2-Line Corded Phone

1 Answer

Norstar Flash problem


Cycle the power on the voicemail system. If that does not work, you may have to replace the voicemail power supply, or send the voicemail system for repair.
Good Luck!

Oct 17, 2008 | NorStar Flash Voicemail Power Supply Only...

1 Answer

Inactive features


Is the phone system working but the voicemail did not come back up ? Can you tell me what kind of voicemail you have, ist should be marked on the voicemail system ?

Aug 01, 2008 | Lands Phones

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