Have you called customer support? They should help you with such issues. If they can't then just return to the shop where you purchased your coffee maker. Although, my personal recommendation is to try to make decent coffee instead of capsules. Take a look at Virtuoso Plus grinder and other needed appliances. Once you try such coffee you won't drink capsules again.
Even if you figure it out, the coffee won't be really good. These capsule coffee makers aren't really a good choice...
You are not the first person to encounter such a problem. I recommend to read specialized articles with tips from the masters of service centers. Here you will find a way to repair your coffee machine yourself.
http://33coffeemakers.com/nespresso-coffee-maker-troubleshooting/
SOURCE: instruction manual for delonghi combi espresso/filter coffee maker bc0255
http://www.delonghi.co.uk/pdf.php?key=Coffee%20Machines
Your manual is listed on this page and you will be able to download it.
Good Luck.
SOURCE: Brand New Nespresso Essenza just stopped working..
If you just bought it you should return it immediately and try another.
SOURCE: nespresso essenza problem
It's not supposed to make holes in the capsule until the water comes through. So, basically, when you put the capsule in, it pierces the capsule in three spots, on the top. The aluminum part will not pierce until you press the button and water comes through. If water is not coming through, then you can clear the air bubble by opening the lever on top of the machine, pressing the coffee button, and then closing the lever once the water begins to come through.
SOURCE: Nespresso machine does not punch hole on the capsules after close
This problem is most likely
being caused by air being trapped in the system. To fix this, please follow the
following steps: -
- Turn on the Machine, ensuring there is water in the tank
- Wait until the light stops flashing and the machine is ready for use
- Lift the silver lever on top of the machine into the upright position
- Press the coffee button on your machine
- Push the silver lever back, away from you, and hold it in this position for 3
seconds
- Press the coffee button again to stop the water flow
This procedure releases the air blockage in the system and your machine should
function normally again.
(from Nespresso Club)
Call company ASAP..
and they may give you a new one..
after my research.. many have a lot of troubles,
some are different than yours.
or call 1-800 555 1212.. for company information
to call company..
Bummer not having Coffee when you want it.
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