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Robert Rumney Posted on Oct 08, 2018
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We have been using a Toshiba Blue Ray box for our netflix viewing. Two days ago it stopped were we can no longer get netflix via our blue ray or our WII. What's wrong?

1 Answer

jackdnimble

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  • Expert 112 Answers
  • Posted on Oct 08, 2018
jackdnimble
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Joined: Feb 04, 2013
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This sounds like a problem either with your internet/network connection or Netflix. i would recommend a few steps to isolate where the problem is:
Step 1. Use another device, e.g. tablet, pc or laptop on the same network as your Blueray device/WII and see if you can connect to Netflix.
** If you cannot connect to Netflix, go to step 2.
** If you can connect, Netflix is fine, the issue is with the connection between your router/modem and the Bluray/WII console. Go to step 2.

Step 2. Take your laptop/ tablet and connect to another network, a friends or neighbors, or a hotspot from your phone. Then try to connect to Netflix.
** If you are able to connect and watch Netflix, the issue is with your network. Go to step 3
If you are unable to connect to Netflix, you may have a problem with your account. Contact Netflix support, who are normally very good at trouble shooting the problem.

Step 3.
** On the Bluray and Wii, disconnect from the network and forget this network.
** Next power off your modem and router, wait 10 minutes and power them back up again, modem first, then the router.
** Once all the right light are steady on both the modem and router, try to connect either the Bluray or Wii to the network and see if you can get Netflix to work. If yes, you are in luck! If no, you may need help from an internet professional or the 1-800 support line of your router manufacturer.

Hope that helps.

5 Related Answers

Anonymous

  • 45 Answers
  • Posted on Jun 15, 2008

SOURCE: i have three blue- ray disc which will not play. Have return these disc several times to merchant for exchnage with no success.

Your firmware seems to be an older version. Since the discs that you are nameing are asking for Blu-Ray 1.2 support.
Samsung has provided updated firmware to support these discs. Follow the instructions on the link.
http://tinyurl.com/54a9wo

(Using tiny url for ease of use)

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Anonymous

  • 3 Answers
  • Posted on Dec 29, 2008

SOURCE: blue ray player wont play blue ray ''Kung Fu Panda'' disc.

i fixed this exactly as previous posted solutions, however a couple of points.
a) recordable CDs work if you don't have a DVD burner.
b) I didn't have a CD burner that would do an "image burn", I downloaded a free copy of "Express Burn" and that worked fine. The disk needs to be "finalised" or "fixated", it should do this automatically, or it may be a tick box selection.
c) I got a "No DWLD 09" when I put the disk into the player. I found this was an incompatibility with the CD-R (Maxwell) I was using. I changed to JVC and it worked fine.

Anonymous

  • 43 Answers
  • Posted on Jan 08, 2009

SOURCE: Letter box picture when viewing blue ray discs on Sony BR player

All blu-ray movies are in Widescreen format. So your tv converts the picture to make it look like letterbox. There will be some movies that will have those little black bars at the bottom. There will be some movies that don't. There is nothing to worry about it is normall. 

Hope this helps

RixsFixes

Radio Code Pro

  • 2200 Answers
  • Posted on Sep 02, 2009

SOURCE: my ps3 doesn't play blue ray movies

Hi,

This is a common problem on the PS3 unfortunately and is caused by a faulty blue-ray drive. Unit will have to go back to Sony for service.

You should try a DVD cleaning disk first to be sure that dirt on the laser lense is not causing the issue.

You can also open the case and clean the laser lense with a Q Tip and an alcohol cleaning solution.

If you plan on opening the case at any stage please ensure the unit is disconnected from its power supply.

If this fails and you are confident with electronics there are several videos on YouTube showing how to replace the drive if you choose to order it and do it yourself.

See an example below.

Hope this helps. Please remember to rate my answer. Many Thanks

Anonymous

  • 3 Answers
  • Posted on Apr 24, 2010

SOURCE: My Sharp Aquos Blu Ray player cannot play my blue ray disc.

goto sharpusa.com and put in your model number. download the update to flashdrive and the update your blu ray..and it will then play

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0helpful
2answers

We have a Toshiba Blue Ray which we have used for viewing Netflix. Two days ago it stopped allowing us to view - we also tried our WII and it does not allow on this either. What's wrong

This sounds like a problem either with your internet/network connection or Netflix. i would recommend a few steps to isolate where the problem is:
Step 1. Use another device, e.g. tablet, pc or laptop on the same network as your Blueray device/WII and see if you can connect to Netflix.
** If you cannot connect to Netflix, go to step 2.
** If you can connect, Netflix is fine, the issue is with the connection between your router/modem and the Bluray/WII console. Go to step 2.

Step 2. Take your laptop/ tablet and connect to another network, a friends or neighbors, or a hotspot from your phone. Then try to connect to Netflix.
** If you are able to connect and watch Netflix, the issue is with your network. Go to step 3
If you are unable to connect to Netflix, you may have a problem with your account. Contact Netflix support, who are normally very good at trouble shooting the problem.

Step 3.
** On the Bluray and Wii, disconnect from the network and forget this network.
** Next power off your modem and router, wait 10 minutes and power them back up again, modem first, then the router.
** Once all the right light are steady on both the modem and router, try to connect either the Bluray or Wii to the network and see if you can get Netflix to work. If yes, you are in luck! If no, you may need help from an internet professional or the 1-800 support line of your router manufacturer.

Hope that helps.
0helpful
1answer

I have a toshiba dvd blue ray player up to 3 days ago was quite happily watching Netflix now it won’t load. I can get everything else but Netflix. Please help

Sounds as if your player has lost its internet connection. Check the cable if it's wired, and the WiFi setup if it's wireless.
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Blue ray disc player will not connect to internet for Netflix use

In assuming you have checked to see if you have internet connection via a separate device, I would check the manual that came with your Blue Ray player to see if there are any troubleshooting methods you can try. If not, check the online forums for the brand of player.
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Macgo Windows blu-ray Player, with detailed Menu for you operate, and you can reset to factory setting easily. You can try for free.
http://www.macblurayplayer.com/windows-bluray-player.htm
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First you have to hook up network cable to Blue Ray player and to router
Next update software in Blue Ray player by going thru your menu in blue ray player to settings
If you have your blue ray player with Netflix app then all
you do is click on app and log in.
And make sure HDMI cable is plugged into TV.
And that should work for you. Any problems write me back.
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In order to use netflix from a device connected to your television such as a bluray player, you must first activate the box.
  1. Make sure you have an Active Netflix account. (You must be a paying subscriber to access Netflix movies)
  2. Enter your email address and password that you use to log into Netflix.
  3. Your device will give you a code on screen.
  4. Go to Netflix.com
  5. Under the "Watch Instantly" tab, click "Instantly to Your TV"
  6. Enter the code displayed by your device into the text field
  7. Click "Activate Now"
This will allow you to use your Netflix streaming on your TV.
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Hi, I have blu ray BDP-360. it doesn't work with netflix. My internet connetion is good and work in my blue ray BDP-360 but I don't know how I can do it. Can you send me all of step possible to get...

I'm sorry to inform you that the Blu-ray player does not feature streaming videos from Netflix.
However, the player has BD-Live feature. YOu can view the bonus contents in the Blu-ray disc if you configure network with the Player.
Please let me know if you require further clarifications
Thanks for understanding
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