Ihave a bizhub 363 when i place a paper on the ADF tray it says original paper on glass and it will not pull the paper.... what is the problem.

The ADF is jamming in duplex ? or is the copier jamming in duplex?

Hello,

Make sure if you put the ADF corectly. Also check the cables, and the switch on the ADF.

All the best !

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Then a sensor is dirty with paper dust, yes paper has dust! Check the cover that opens on ADF. and also check the under the ADF. along the white strip that covers the small glass area. Also check the acturator that hangs down and goes up when the paper is placed in the document feeder (ADF) normally it should be handing down

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

try this

Hello, Brittany.

Give this a try (from HP Support):

Complete the following steps to check the condition of the paper, reload the original, and then open and close the Automatic Document Feeder cover.

The main reason for this issue is that the ADF rollers that pick up the papers might not grip the paper because dirt sticks to the rollers.

Step One: Check the paper and reload the original
The condition of the paper, or the amount of paper, might prevent the ADF from picking it up and feeding it through the product.

1. Make sure that the ADF tray contains fewer than 25 sheets of paper.
2. Make sure that the ADF tray contains no photo paper or carbon paper.
3. Make sure the paper in the ADF tray meets the following criteria:
* No curls, folds, creases, or tears
* No staples or clips attached
NOTE: Folded paper, torn paper, or paper with rough edges might not feed correctly. If your original is folded or damaged, either reprint the original or try to smooth out the damaged portions.
4. Reload your original, with the print side up, into the ADF tray. Place the pages so that the top edge of the document goes in first. Slide the paper into the ADF tray until you hear a beep or see a message on the display indicating that the loaded pages are detected.

* If still a problem, go to the next step.

Step Two: Open and close the ADF cover
NOTE: Remove all originals from the ADF tray before you open the ADF cover.

1. Open the ADF cover, and then close it again.
2. Press the OK button.

* If still a problem, go to the next step.

Follow these steps to turn the product off and then on again.

1. Press the Power button to turn off the product.
2. Wait 15 seconds.
3. Press the Power button to turn on the product.

Hope this helps.

make sure back stop and side guides are against all edges of the paper in the drawers, ADF edge guides..same thing. does this happen out of all drawers? if so there is a registration roller (long and usually hard rubber) that has to be pressed evenly across to pull paper straight, usually has springs bent around both ends. If it is not drawers or ADF has to be in the path from drawer but before Fuser (hot area) best bet is reg roller.

usual problem is a paper sensor (most likely a small lever) has gotten stuck.. find the paper sensors and reposition them

check there are two locking claw for uper cover of adf one is broken check and replace if necessary

setup for adf if is new machine u have the setup **** for adf

the setup **** (A4 page) with black border