There's a secondary latch above the main latch that needs to come in contact with the striker plate in order to lock the door. If you press it in while using the key, it will allow the key barrel to fully rotate. Here's a video demonstration -
How to replace barrel on Whitco MK2 tasman screen door lock
Testimonial: "Legend , spot on! Thank you sir"
SOURCE: key lock on my 2003 honda civic does not work on drv door
I am afraid they may have attempted to steal your car and thereby damaging the lock.
SOURCE: Drivers side door lock barrel fell out???
This is a common fault on A4 VAG cars (Mk 4 Golfs, Skoda Octavias, Seat Leon, Beetle, Audi TT , Audi A3) you will need to remove the door card from the inside. Repair kits are available so it may be possible to repair the lock barrel but for the effort htat is required to remove the door card I would replace the lock barrel rather than repair it.
Testimonial: "Thanks very much for your help. I'll give it a go but it may end up at the mechanics for them to deal with. : )"
SOURCE: VW Beetle door won't open
2002 VW Beetle doors wont open from outside after changing battery
SOURCE: key wont turn in ignition barrel on my bmw 316 compact (N REG)
had this problem myself recently and i had to remove steering wheel and side covers remove shear bolts from lock housing using a smal chisel that lets you lake of lock housing and steering lock to replace them your local bm dealer should be able to order the correct one to fit your key, your car will still run with key out but you have to insert it to start it.
SOURCE: '91 LS400, trunk will not
If you hear the sound of the electric latch switch, then it's working but stuck somehow. Just put the key in the switch and turn it to the right and then pull up the trunk or ask someone to help you. it will open. I tried it today and it opened with me. It was stuck from inside by some kind of a broken plastic pieces. Just removed it and now it's working fine. good luck
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