I am having issues in trying to remove the filter from the ball of my DC 24. Please help as I don’t want to force anything

Hi Robert, it's Jack at Dyson.

If your DC25's ball seems to be jammed and won't rotate freely, it's likely that the post-motor filter housed inside the ball is out of place, and is catching on the ball shell. This is easy to resolve - the video below shows how to remove and replace both filters:


I'm confident this will resolve the issue - replacing the post-motor filter by pushing it into place until you hear a click from the red catch should ensure it remains in position.

If after trying this you notice that the post-motor filter repeatedly comes out of position in use, this is something we should be able to help with - you'd just need to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU)

Hi there, it's Jack at Dyson.

The issue you've described sounds very unusual. Both halves of the ball shell include bearings, and should rotate freely on the axle. If you can't see anything obvious that could be jamming it, I would encourage you to contact us directly for some help.

Just to make you aware, dismantling the machine any further than is shown in the User guide could void your Dyson warranty, so we would advise you not to try to remove the ball shell without contacting us for advice.

When you have your DC41 easily to hand, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will talk you through some simple troubleshooting checks, and may be able to resolve the issue right over the phone. If not, they can discuss your options for repair.

We'll look forward to speaking with you.

Not true, Dyson DC25 All floors has an orange ball. The sales man doesn't know what he's talking about. What it sounds like you need is a new filter. DC24 filter is different. Keep in mind that the DC25 is one of the most problematic machines in the Dyson line up and most of them don't last more than a couple of years. Before you throw money at it, take it to your local vac repair shop to get a proper diagnosis from a professional.

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC25. If the ball won't rotate, it's likely that the post-filter is out of place. To resolve this the filter should be removed then pressed back down into place firmly - you should hear and feel a click from the red filter catch once the filter is correctly secured:


If you have any further difficulty with the ball or the filter after giving this a try, please get in touch directly as I'm confident we can resolve this for you. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

If your DC41 Animal has no suction from the hose, it's likely there's a blockage somewhere in the wand, hose or changeover valve. For help locating and removing this, please follow the steps shown in our Support video:

It's also a good idea to give the filters a wash - this should be done at least once every three months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for both filters to dry completely before replacing them.

I'm confident following these steps will resolve the issue, but if you'd like any further advice from our experts after giving this a try, you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi Brian, it's Jack at Dyson.

If your DC41 shut itself off during use, this is likely to be due to a blockage - the filter may also need a wash. Most Dyson vacuums are engineered to shut down for protection if they start to overheat.

To locate and remove any blockages, please follow the steps shown in our online Support guide:
http://content.dyson.com/support/help.asp?article=1580&product=DC41-IRSPU

In normal use, DC41's filters need to be washed at least once every three months, as shown in the video attached. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.

I'm confident this will resolve the issue, but if you would like any further advice you can reach us directly by emailing [email protected]

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Hi there,

If your DC24 isn't picking up as well as usual through the hose, please follow the steps shown in our online Support guide to locate and remove any blockages:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

You may also want to give the filters a wash - in normal use this should be done at least once a month, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely somewhere warm before replacing them.

This should resolve the issue, but if you'd like any further assistance or advice, please call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulties with your DC25 Animal. If the Ball seems harder than usual to rotate, this may be because the filter inside the Ball is out of position. Try removing and refitting the filter, making sure it locks into place with an audible 'click' - the video below may help you in doing this.

This should resolve the issue, but if you'd like any further assistance with your machine, we'll be happy to help. Please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulties with your DC24. If the machine doesn't seem to be picking up as well as usual, there may be a blockage somewhere - the filters may also need a wash.

The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

In normal use, the filters should be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can help.

Best wishes,

Jack
Dyson Online Customer Support

The red tab doesn't let the lid close if the filter is not fitted correctly or the wrong filter is fitted. Many after-market filters cause this problem.
Have you recently fitted a new after-market filter?