Hello! We just purchaesed a Brother FAX 2840. Set up was no issue at all, sending out faxes with ease. Sadly it wont receive any unless I pick up the handset and press start.

Try calling the fax machine from your mobile and see if it picks up or if anything shows up on the screen of the fax machine. Is it possible that you have plugged the fax machine into the wrong telephone line? Try sending a fax to your mobile phone and see that the number is correct.

Only if you have set the fax options to automatically print a sent item/transmission report. Otherwiase you will receive nothing unless the person or company you sent a fax to decides to fax you back.

pick up hand set. do you have dial tone? if not check connections.

The problem is in the recieve mode you have it set to tel/fax you need to set it to fax if yu have it on auto or te/fax if you pick the phone up you have to press the start bbutton to get the fax through if you are only using it as a fax set it to fax .. it will then go strait through.. good luck..A

Not familar with MNL, does sound like you have the receive mode set to manual. set to auto anser or answer machine. In manual mode the phone will ring until you tell the fax to receive. In auto mode after so may ring which you set, the fax will pick up...

Here is a link to the manual. It has the instructions you need.

Hope this helps.
http://welcome.solutions.brother.com/BSC/public/us/us/en/model_top/colormfc/mfc3360c_all.html?reg=us&c=us&lang=en&prod=mfc3360c_all

First only plug the line in the LINE socket otherwise it wont receive.

Manual receive will probably be the best as conflict may occur with the answering machine and the fax. You will either not receive faxes or messages. Its a bit of a pain as you will have to be home to receive faxes. eg pick up the handset and press start.

Its the easiest. Unless you want to fiddle with both machines settings to use the fax/telephone mode.

here is the manual

http://www.retrevo.com/s/brother+2800+fax+manual

Is tel line going into correct socket of fax? (Line not Ext.)

 

Is Fax set to auto answer or manual?

 

If you pick up line or press speaker button can you hear other fax sending if so press start and hang up you should receive fax, and you have just proven that machine is in manual receive mode!

 

I think you will find it  will wake from sleep automaticly if setup correctly.

Voicemail or telephone answering device (TAD). There is a BIG difference. Voicemail is product of your telephone service provider. If you have voicemail, most providers have a solution to this that you must arrange through them. If you have an answering machine, you can set your Brother to TAD mode. In TAD mode, if your answering machine picks up, (you must set your answering machine to answer in less rings than your fax), your fax will "eavesdrop" to listen for the fax tones from the sending machine. If it hears these tones, it will disconnect your answering machine and accept the incoming fax. If it does not hear the tones, it allows the answering machine to record the incoming message. If you are home. If you answer the call and hear a tone every 2.5 to 3 seconds, that signals an incoming fax. Simply touch *51 on the keypad of the phone you picked up on. You will hear some shrill tones. That is your fax machine attempting to receive the incoming fax. Hang up the phone you are on and it will receive the fax. In any case, make sure that the receive mode is NOT set to AUTO. Set the receive mode to TAD or MANUAL. If these instructions were not clear enough, let me know and I will send you DETAILED instructions. You can find the manual here: http://www.brother-usa.com/Data/Documentation/Fax/User/UM_FAX2820_FAX2920_MFC7220_MFC7225N.pdf If you need additional assistance, please let me know before you rate this solution. Ed