Probably the disc is not seated correctly...two things you can try before you need to think about opening the case.
1) Switch and disconnect the unit off, then hold the eject button in whilst turning it back on....do not release the eject button until it responds.
2) If the above fails to work, then look for a tiny pinhole somewhere near the dvd opening flap...you can push a fine nail or pin into this hole on some machines...this will over ride the door mechanism and help you gain access...if both ideas fail...its time to disconnect from the mains and take the outer cowling off the machune to see if the disc has jammed or if the rails are off alignment...do not force anything...do not connect to the mains whilst the cover is off.good luck.
SOURCE: dvd burner won' eject dvd
On the front of the burner there is a pin hole. Take a paperclip and unfold it so it's a point. Stick it in the hole and it should open the tray. This should FixYa!
SOURCE: Toshiba MD14H63 dvd stuck in tray won't play region code error
Someone is going to have to open the unit and see if they can cycle the disc out by hand or not.
SOURCE: DVD ' s tray won't open when pres OPEN, DVD is inside
There are little gears to open the tray with a little rubber belt that drives it you should be able to open door and pull on tray to get disk out if not unplug it take top off push tray out Cheapper to replace player than to fix but little flap should pull down grab tray and pull
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