Hello Jim;
My name is Peter. I am a retired field service refrigeration technician.
Refrigerator manufacturers do not field test their designs before putting them on the market. They make their design changes based on customer complaints and field technicians doing repairs under warrantee.
Now, neither your front or rear wheels have a rubber covering. I am not surprised. A refrigerator is a lot of weight to move even on hard rubber wheels.
Current front wheels:
The rear casters are hard to install. They have a history of cracking and falling apart and are difficult to replace. LG has a history of high service calls.
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