Many old TV do not work on netflix , Hulu nor Vudu now.
the old app on the TV is just too old, same with my new panasonic blueray smart device for the same reason.
The App is no good.
So my solution was to buy a ROKU, v3.
and the ROKU will keep the APP working for ever,(wise choice)
now netflix.
go there using a computer, first.
log in to her account, if you can then netflix is ok.
if not you must call them and reset the account.
there are no codes,
its users email address + password.
the only rule on my account is 2 smart devices at one time. not more. (if need more pay more)
inside the account you can also delete all devices, this rests devices and will pretend the TV is brand new, unless the APP it runs is no good.
They changed formats on apps.(and is more powerful and worth the change,)
that is it , hope i covered all bases for failure..
cheers
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