It means that there is something wrong with the phone line. Check for dial tone on the red and green terminals. If you don't have a test set, then check for DC voltage. It should be about 48 volts with all phones on hook. The voltage will drop when someone picks up a phone.
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The answer above is incorrect. If the back up battery was low it says, "bat" on the screen and that's it. Since the "11" is being displayed, zone #11 on your wireless system as a low battery.
Unfortunately there needs to be a little bit more information. If you look on the security board there should be a white sticker. I need that model number to know how to program the board.
You only need to turn it off if you are using program mode. Very nice stat btw. Heres a link to the pdf and I will also explain. http://customer.honeywell.com/techlit/pdf/PackedLit/69-1896EF.pdf Use the system select button so that the heat option is flashing. Look at the bottom of the screen and you will see 7 boxes. First one done and seventh one cancel with all boxes in between blank. Now at the same time hold the 3rd and 5th box (buttons) for approx 5 sec. A new screen will appear with a number sytem staring at 0120 with up or down arrows and 20 with up or down arrows. Push the left up arrow till the left number reads 0530. The right number will read 1 if its on. To turn it off select the down arrow so it reads 0. Then select done and your all set.
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