Hi Gail.
Soft Reset (Frozen / Unresponsive Screen) - Samsung Galaxy J3 V / J3 (2016) View this info if your device is unresponsive, frozen or won't power on or off. ... Simultaneously press and hold the Power and Volume down buttons for 12 seconds or until the device power cycles..
read up more at this link.
https://www.verizonwireless.com/support/knowledge-base-204642
or this link.
Samsung J3 cell phone is frozen Google Search
SOURCE: My samsung reclaim cell phone was frozen so i trie...
Take it back !! I think there must be a software issue...my phone did the exact same thing!
SOURCE: samsung intensity frozen bootblock
okay this happened to my samsung intensity late at night i freaked and did everything i could think of then i went to my moms samsung intensity took hers and my batery out switched them turned both phones on they were fine switched the bateries back and viola it was all better again. try this if it works great please tell more people. if it doesnt i guess it just fixed my phone sorry. hope it works.
165 views
Usually answered in minutes!
×