Static electric discharge - IBM WorkPad c500, c505 (8602-60x / 70x) 2003-08-04
Palm Inc., the manufacturer of the IBM WorkPad, has recently informed IBM that a limited number of IBM WorkPad c500 and c505 models may be unable to use the HotSync function if a static electric discharge (ESD) takes place when the WorkPad is placed in the cradle. Palm Inc. has designed a new cradle for this condition. It has the Palm Inc. logo on it, but also works with these WorkPad models. Palm Inc. has a Web site that provides more information on this issue and also contains the Palm Cradle Exchange Program, which allows owners of eligible models to receive a new cradle. To determine if your WorkPad is eligible and to place an order for a replacement cradle, please visit the Palm Inc. Web site.
NOTE: If you are in the Asia Pacific region, please contact the Palm Customer Information Centre in your country for information on how to recieve your replacement cradle. Links to this support information can be found at http://www.palm.com/asia/support/contact/asiapacificsupport.html
NOTE: When ordering a replacement cradle from Palm, the entire IBM WorkPad serial number (16 digits) must be entered. The format is 1S8602MMMxxxxxxx (Where MMM is the 3 digit model number and xxxxxxx is the unique serial number).
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