I searched but didn't find a manual for Viking 911.
I saw several web pages with free Viking manuals.
Under the list of Viking manuals, there is a generic manual that is available when you click on Viking Sewing Manual.
http://manuals.husqvarnaviking.com/
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Make Model manual
SOURCE: Kenmore sewing machine manual for model # 148 12080. (older)
i have a older kenmore sewing machine model #148.19370
SOURCE: Viking sewing machine model 6430 will only sew backwards
Th cam stack gears have gummed up on you you can try getting the back cover off along with the side and soaking the machine down with wd-40 and running it while forcing the reverse button in and out if it breaks free try and soak up as much of the wd-40 as you can and then oil anything that moves. I know this may be discouraging but viking no longer supports this machine and you might be better off taking it to an older viking dealer for help.
SOURCE: no manual viking 669 sewing machine
Here is a link to the appropriate page for your manual on a website I use often: http://www.mcssl.com/SecureCart/ViewCart.aspx?mid=F506721D-3C9E-481E-8B3F-7E1C3114072F&sctoken=9250b39af95444c7b3366d76a780f7c0&bhcp=1
The listed price is $10 plus shipping (and tax, if applicable). I've ordered more than a couple of manuals from this company before and have always had good luck. Some of the manuals are in hard copy which they mail you....some are downloaded from their server.....and some are on CD. I hope I've helped you.
Letha
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