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Donna Barba Posted on May 28, 2018
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I have a Office jet pro 6968 printer that won't print in black.

I just bought 2 new cartridges and now it won't print in black

1 Answer

leo3lex

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  • Expert 69 Answers
  • Posted on May 28, 2018
leo3lex
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How long ago did you use it? If you did not use it often, probably the ink crystallized on the printing head thingy. What you need to do (assuming you installed cartridges correctly) is to run the clean feature several times until the black comes out... maybe between 6-8 times. If that does not do it, you might need to get a new printer... which is not a terrible thing, considering a new printer has new ink on it and with ink prices now you're not paying much for the printer.

5 Related Answers

A

Anonymous

  • Posted on Feb 29, 2008

SOURCE: Hp Office jet print cartridge error

I have a 7410 that is 16 months old with the same problem. It is not a broken spring. Spent over an hour on chat attempting to trouble shoot. HPs only solution was to sell me an "upgrade" for over $300 (which is more than I paid for this piece of junk.)

I expect "top of the line" products to last quite a bit longer than that. The worst thing is that with this error popping up, it is absolutely useless for anything else like scanning or outbound fax.

It should be called an "all or nothing" printer.

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jmassengill

Johnny Massengill

  • 345 Answers
  • Posted on Jan 08, 2009

SOURCE: The printer doesn't recognize the new original HP color cartridge

There is a small spring that holds the ink cartridge in the ink holder. You will see it stick out from the right hand side of the ink holder where the ink cartridge slides in. If that spring isn't being held to the ink holder by two plastic tabs, (I.E. the plastic tabs are broken) the printer will never recognize the cartridge. If the printer is still under warranty I would contact HP or an authorized repair center for HP. Both the black and color ink holder has this spring. I know of no way to repair this kind of breakage.

Anonymous

  • 6784 Answers
  • Posted on Mar 01, 2009

SOURCE: Epson cx9400 printer/scanner/fax

Follow these steps to print a nozzle check:

  1. Load letter-size paper in the sheet feeder.


  2. Press the cp_button_1.gif On button to turn on the Epson Stylus CX.


  3. Press the Setup button.


  4. Select Maintenance and press OK.


  5. Select Nozzle Check and press OK.


  6. cp_display_114_er.gif

  7. Press the cp_button_6.gif Start button to print a nozzle check.


  8. Shown below are some examples of what the nozzle check may look like.

    Nozzle check pattern with no gaps im_158_er.gif
    Nozzle check pattern with gaps im_159_er.gif

Anonymous

  • 712 Answers
  • Posted on Feb 04, 2010

SOURCE: black ink will not print. Colours ok

Get a syringe, remove the needle, remove the ink cartridge and use the syringe to blow air GENTLY through the hole the cartridge connects to. Make sure you have a cleaning cloth to remove ink dislodged from pipe connected at the print head, do this gently to remove any obstruction and there should not be too much mess and can easily be cleaned up.

answermeaque

  • 11 Answers
  • Posted on Aug 05, 2010

SOURCE: Black ink cartridge is full, but it does not print

It is more likely that you have a bad or damaged Smart Chip on your Black ink cartridge. Check out this site, it may be helpful adaptiveink.com

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My Brother LC61, bought in Nov.2010, won't print black. Recently replaced black ink along with all color inks...replaced black ink again when it quit printing...still won't work. Machine whirs...

This is common problem with Brother Printers. I am going to assume you are using Non-Brother branded ink cartridges. Brother cartridges have a cleanser in the ink that most generic cartridges don't have. This in turn causes the jets to clog and not allow ink to pass through them. The fix is to go buy a couple of Brother cartridges and do a cleaning with those cartridges. You may spend some money doing this as a cleaning wastes a lot of ink, but it will clean the injection lines and fix the printer. You could also consider buying a new printer. I know this is not the answer you were looking for, but it is the true answer. I just bought a new printer due to this fact.

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Black ink won't print or has white lines running thru the print after putting in new cartridge. This is only the second cartridge since I got the machine.

It looks like some of the jets are clogged. Try standing the underside of the cartridges in a shallow dish of hot water for a while, repeat several times if necessary and then try perform the cartridge cleaning procedure. If it does not work try taking it the shop to see if they can apply suction to clear them.
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Installed new black cartridge in Deskjet 810C printer and after doing this it will only print in pink color. Please help.

Make certain that the cover is off the jets - if you forgot to pull the strip off or it broke leaving part of the tape on the cartridge, it won't work. Try to do a clean process on the cartridge. If that doesn't work, and you don't have another printer to try the cartridge in, return it to the place you bought it and get another new one. If the printer is printing pink, the color cartridge is probably empty also so that it cannot make black from the other colors. These sound like refilled cartridges - OEMs would have failed with some form of error code or warning.
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Black ink cartridge is full, but it does not print

It is more likely that you have a bad or damaged Smart Chip on your Black ink cartridge. Check out this site, it may be helpful adaptiveink.com
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Can print in color but not black changed cartridge still no black.

I've had this problem. Once it was because the ink I purchased at the local office supply was out of date. Check the side of the box. I bought a new cartridge and it worked just fine.

The other problem could be bad heads or dried up jets.
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