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This is likely a manual defrost freezer, which means you have to remove the food, unplug the unit, and let the ice melt on its own. Do not, and i repeat, DO NOT poke the ice away from the walls. I guarantee if you poke the ice away from the wall, you'll poke a hole in the wall, and force yourself to buy a new freezer.
SLOWER IS SAFER. put some boiling water, in the pot, inside the freezer, or use a hair dryer.
on your model freezer one of the switches actually turns the unit off and on and the other turns the alarm off and on. unfortunatley i'm not sure which one does which. here is the part numer for the manual RF-9999-208 and it can be ordered thru sears.com for 3.50 alternatively you could check haier's web site to see if they have a downloadable version. thanks Peyton
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