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It depends which country you live in. If you are in South Africa, give it another year or so. If you're in the UK; I'd say chase them up as it shouldn't take more than 2-5 days
locate the 4 holes in the panel,2 on each side,1 3/8 inches apart.using two stiff wires bent in a 'U' shape,or an in expensive ''OEM RADIO REMOVAL TOOL'' [recommended] push tool in holes about an inch to release internal clips,appply outward pressure and pull unit out towards you.to replace slide unit back in untill it 'clicks in place.
Ok, if i understand you correctly you want to download new themes for your phone?
At the link below you will be able to find new themes and download it free of charge. just look around in the page and you will find what you are looking for .
Take it in and have it checked, may just need an adjustment but don't take any chances. A piece of hardware could have come loose, fix it now before you damage your new drums.
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