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Mary Connolly Posted on Apr 16, 2018
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My washer is a top loader he with a Direct Drive inverter. It has been showing the UE message and beeping. Even when I rearrange clothes this happens.

Yesterday I tried to use the tub clean mode and it could not complete over a period of several hours. It would stop, I would open, check basket, and restart but eventually it would stop again. I could not get it to complete the cycle.

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Brad Brown

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  • Washing Mach... Master 19,187 Answers
  • Posted on Apr 16, 2018
Brad Brown
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You did not post the make and model number. The UE means that the controller is not communicating with the computer. This can be caused by a bad or loose cable, a bad controller or a bad computer.

5 Related Answers

Anonymous

  • 5911 Answers
  • Posted on Apr 29, 2007

SOURCE: my washer shows UE code

UE code is an "unbalance error". Believe it or not, it is possible to unbalance a front load style washing machine. Usually caused by trying to wash smaller loads where the drum spins to try to distribute the weight evenly. With less laundry, you cannot distribute enough weight evenly around the drum and sometimes will cause an unbalanced load. If your problem is not a simple loading issue, it could be the balance sensor, loose wiring, or possibly the main control board. I hope this helps.

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Anonymous

  • 117 Answers
  • Posted on May 09, 2008

SOURCE: Computer board shows UL even when very few clothes are in the washer

try to unplug and plug back after 30 seconds.

Anonymous

  • 1 Answer
  • Posted on Jan 06, 2009

SOURCE: UL Code

Solved the unbalanced problem - open the top of the machine (press in with a flat putty knife about 3" in on the front on each side while lifting up as there are 2- 1" wide catches). Once both sides are unlatched, raise the lid then slightly lift the rear of the lid so that it fits into the curved part at the top of the hinges then open all the way - tape the lid to the top so it doesn't flap about and scotch the lid to keep it from falling back down on you. Now, look around - see all that rust?  The rust has fallen into and gotten underneath one or more of the 4 white plastic suspension "ball joints" which have probably totally dried out by now from their factory grease because of the water, bleach, and rust particles.  Having someone help you, simply lift up on one of the 4 corner suspension rods - gravity and weight is all that holds them down. The white ball will lift out of the socket and still be attached to the rod. Clean out the rust, lightly sand the "socket" with emery cloth, then slop in a fingerful of grease. I used automotive wheel bearing grease with graphite in it. Also scrub off all embedded rust on the white plastic ball. Lower that corner back into the newly cleaned and greased socket and repeat for the other 3 corners. Now when you move the tub around notice how the balls pivot in their sockets like they are supposed to. When they were dry and rusty they wouldn't move enough to allow the tub to twist like it should so it slammed around.  Now, shake your head in disgust that after only 2 years there is so much rust that you wonder if it will make it another year before falling apart, close the lid, and try another load.  That totally solved my off-balance problem where even a single handkerchief would give the UL error. It is still a finicky machine, but at least once again works like it did when new.

Anonymous

  • 1294 Answers
  • Posted on Apr 05, 2009

SOURCE: Washer not cleaning clothes

The filter on your pump is probably clogged with lint and stuff. You have to remove the bottom front panel, 3 torx screws underneath. The panel will drop and come off. Drain off the excess water from the drain pipe you see. The white filter cover is right in front. Get yourself a good plastic bag to collect water. Unscrew the filter cover and twist the filter out. Clean out all the stuff and put it back in carefully.
On some models the filter is located ‘inside’ the big hose from the bottom of the tub. This takes more time to clean.

Next run your washer with 2 cups of bleach, hot water. After it starts agitating stop the washer & let it remain for 2 hours. Then continue the wash.
Try using powders for 'front loaders'

Anonymous

  • 1 Answer
  • Posted on Oct 08, 2010

SOURCE: L.G DIRECT DRIVE 7 WASHER / DRYER U.E ERROR CODE

My machine is doing just the same! It is about the same age as yours. I cannot believe this is it working properly, but the manufacurers are no help.

I am seriously thinking of getting rid of it, and would be loathe to touch an LG again.
Linda

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Related Questions:

0helpful
1answer

Why does the UE come on ,on the cleaning cycle

The UE error or fault code indicates that the load of clothes is unbalanced. Try rearranging the clothes. Also, if you are only washing a few items, you may need to add a few more to allow the tub to balance. Also, check to be sure the machine is level and that all four feet are touching the floor. Tighten the locking nuts on the feet to lock them into place. If that doesn't seem to be the problem, either the suspension rods or shock absorbers may be broken or worn out.
0helpful
1answer

What does"ue " mean?

UNBALANCE ERROR - Display shows UE.Laundry load is unbalanced, manually loosen any tangled laundry.
If only one item of clothing needs washing, such as a bathrobe or jeans, the final spin result might be unsatisfactory and an UE error message will be shown in the display. Unbalance error is cleared by POWER switch OFF and back ON.
2helpful
2answers

Comes up with the sign UE ??

Hi

Thanks for using FixYa. The error code UE means there are some heavy clothing is loaded. Rearrange items to help balance the load. If the imbalance is heavy, the washer will make several attempts to restart the spin cycle. If an imbalance is still detected, the washer will stop and will display the error code UE. In case, if the load is small then you need to add 2-5 clothes to balance the load. If the load is out of balance then you need to rearrange the clothes to balance it. Although the Washer has an imbalance detection and correction system but if still the problem persists then it means that it is due to control error and needs to replaced preferably by a qualified service technician.

Please do rate the solution and revert for further assistance.


Thanks
Rylee
0helpful
2answers

Error Message and Tub not spinning

UE is likely an unbalanced load or load is too large. Reduce the size of the load and your issue should be resolved.
1helpful
1answer

Ue error during spin mode (b4 spin up happens) empty. wm3677hw

An UE Error Code is indicative of a “Unbalanced Error”. This indicates that the drum is not spinning in a smooth rotation. It may be necessary to rearrange the load in the drum. Also you have mentioned that the drum with full load has no such problem. It means that the drum cannot manage its weight in that position. So the problem might b adjustable easily. Try to remove the top panel and check for any slight movement in the position of the drum. Leaving it continue this way might increase the probability for the error to be repeated with the load. Will add some links related to internal diagrams of this model when i find some that might help you to check the drum inside.


Good luck with the machine.Please do rate my solution and post comments and results.

Sunny.
0helpful
1answer

L.G DIRECT DRIVE 7 WASHER / DRYER U.E ERROR CODE

My machine is doing just the same! It is about the same age as yours. I cannot believe this is it working properly, but the manufacurers are no help.

I am seriously thinking of getting rid of it, and would be loathe to touch an LG again.
Linda
2helpful
1answer

Letters UE on display

UE = Unbalance Error



Laundry load is unbalanced, manually loosen any tangled laundry.
If only one item of clothing needs washing, such as a bathrobe or jeans, the final spin result might be unsatisfactory and an UE error message will be shown in the display. Unbalance error is cleared by POWER switch OFF and back ON.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.
3helpful
2answers

UE error code

You may have a problem with the ball balance sensor.  One of the things I have noticed is when the installers deliver and set up the washers, they get a little too rough and cause a dent in the rear panel of the washer.  In the rear panel, the ball balance sensor is mounted onto the frame.  If the tub spins too wildly, it will hit the ball balance sensor causing it to go UE.  But if the back panel is pushed in too much, the tub will actually make contact with the ball balance sensor too early causing a UE error code.  You will need to have a qualified LG technician look into it.
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