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That is a real problem as almost all those sets you need the remote to do anything---What is the model number of the set---I ask as I used to repair them when they were under warranty and have 3 brand new remotes for certain models
This is simply a software issue. Your software is not compatible with their software, in other words, If after switching from TV to Aux 1, Aux2, Aux3, Etc. it still doesn't work, it never will.
The converter box has multiple ways to connect,but its really meant to convert a digital signal to analog. That's why the output channel for the converter is usually either channel 2 3 or 4 and you change the channel on the box rather than the tv. The box can be hooked up to the tuner which is the metal connector for antennas or cable. You can also use the composite hook ups as well (red and white audio, yellow video ) Just check which input on the tv your plugging them into so you know which to select for viewing. Signal out of the converter box,to video (av) in on the tv and you're good to go.
It seems as if the Picture-in-Picture feature of your television is activated. Please take a look at the remote control and find the PIP button and press it, this should bring the picture into full-screen and allow you to hear the audio.
Thanks for getting back to me I have fixed the problem i just went through the whole menu of the television and worked it out for my self thank you for returning my email
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