I try to scan a picture and I get meesage refer

I don't have a solution, but I too have the identical problem - here's hoping someone out there can fix this problem. H.P. don't seem to have a fix, spent nearly two hours to their help desk, and had to give up in the end as it was way past knock off time!

try Using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English)

you will find the manual here
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&dlc=&product=1119598

hope to solve ur problem
good day

Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

you need to set up your scan to option.
this can be done from the hp software
open solution center click settings then scan settings
from there select scan to set up
a window will open and then click on front panel destination list
once again a window will open with a double pane on the left side is your short cut options click on them one at a time click add then once satisfied with options click update the device or ok
if it fails to update reset the printer and try those steps again, or re install just the drivers
if the same message appears then check the settings on your firewall

Dude. Try this

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01388134&cc=us&lc=en&dlc=en&product=3204785

Is it installed in windows as a scanner? Dont use scan button on machine try using scanners or document imaging software that needs to be in place on your computer, ie Document imaging in office or scanners and camera in windows, one sends scan signal from the PC, can use the scan button on scanner only when configued to do such. Scanner has software as does the printer both can found at HP web

>open solution center icon on your desktop
>go to settings and check scan options

Use thunmdrive then can scan

I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala