Carriage Jam Error on HP Printer
There is nothing much to do if you get a Carriage Jam error. We can give a try to solve it ( Usually carriage jam error results in Hardware failure )
Follow the instructions below to resolve Carriage Jam issue.
- Turn off the printer.
- Open the rear access door ( or duplexer )
- Check for any bits of paper stuck, if so, remove them.
- Open the front access door where you see the cartridges. Check for any paper pieces, if so, remove them.
- Move the carriage manually 5-6 times from left to right.The carriage should move freely. ( Do not apply force )
- If the Carriage does not move freely, try to remove the cartridges and close the rear and front access door.
- Power on the printer and it will prompt you for missing cartridges.
- Install the Cartridges.If it does not prompt you for cartridges missing, you will find Carriage Jam Error on the screen
- This indicates the printer is faulty and needs repair
In any condition if you are not able to fix the issue, Contact
HP ( 1-800-474-6836 ) If the printer is In-Warranty please contact HP for replacement. HP may charge for repair for Out of Warranty printer
Regards,Ron
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