Just unplug the unit and pull the purple filter up out of the top. Dyson has a neat video on their V6 Animal support page:
https://www.dyson.com/support/journey/guides/211317-01.html?machineId=210692-01#
https://gateway-eu.assetsadobe.com/DMGateway/public-ssl/dyson/_renditions_/322/3225d5c1-3beb-423c-9ebe-a3738b16bac8/avs/DC58-59-Filter%20wash-%28single-filter%29-0x360-800k.mp4
SOURCE: dyson animal will not stand up and question concerning lifetime hepa filter
http://geeksquad.fixya.com/ThreadView.aspx?prdid=34163&thid=630085
Dyson animal will not stand up and question...
Posted by madmimi on May 28, 2008
my dyson will not stand up by itself=catch seems to have failed and online instructions from dyson have not solved the problem- can anyone help
my second question is will dyson replace my lifetime hepa filter that is located beneath the debris collector, it is very black and is not washable
Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
In answer to your 1st question, you may want to check with a factory authorized vac dealer who does repair on the Dyson vacuums to see if they can correct the problem, or call the Dyson factory phone # listed below for the nearest vac dealer in your area. 2nd question. The Hepa filter is mostly a wear item and I was not aware of the lifetime Hepa filter and that also would be a good question for the factory to answer, I could not find an answer to the questions and they might be able to clarify the answer to both your questions. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.dyson.com/
Dyson Inc. 600 W. Chicago Suite 275 Chicago, Illinois 60610
Customer Service 1-866-693-9766 [email protected]
http://www.a-1vacuum.com/ 1-800-657-1874 Customer Service
Thanks, Don the Vac Man
Go Ahead. Use Us.
SOURCE: My dyson animal works wonderfully well without the
It needs a new filter or the filter needs washing.
SOURCE: dyson dc07 animal\ no suction
Hello,
There could be a few things that would cause your Dyson to have no suction. I will give
you detailed step by step instructions along with pictures on how you can
diagnose this.
Possible Problem
#1. The first problem is extremely common. In fact, we probably see
between 2-3 of these problems every week. It mostly happens after people
take the bottom plate off the vacuum in order to clean the roller brush. What happens
is when they reinstall the bottom plate, they put it on on
incorrectly. It's actually very easy to do. When the bottom plate
(soleplate) is installed wrong, there will be a gap between the bottom plate,
and the agitator housing, or the purple tray the roller brush sits in. This will cause the
soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to
the user that vacuum has lost suction power because without the brushes hitting
the carpet, the machine will not pick up very well on floors, but when they use the
attachment hose there's plenty of suction power.
Here's a picture of the WRONG way to install the bottom plate. Notice the gap in
between the two housings:
Here's another picture, that is the RIGHT way to install
the soleplate:
I would say probably 6 times
out of 10 this is the problem with the customers machine. If you checked the
soleplate and it is installed correctly, move on to the second possible
problem.
Possible Problem # 2. Turn the
vacuum cleaner upside down so the brush roller is facing upwards. I found the
easiest way to work on it is to put it on a counter top or work bench. On the
left hand side behind the roller brush you should see a flexible transparent
hose that goes from the motor to the agitator housing. This hose actually
has a lot of strain on it when the vacuum cleaner is in the reclined position.
When the first few series of Dyson DC07 models came out, they didn't make this
hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually
right where the end of the hose that goes into the agitator housing. Examine your
hose and see if you have any visible cracks in this hose. If you need to you may
just remove the entire hose assembly by pulling on it. It will easily come right
out of the machine so you can inspect it better. Here's a picture of where the hose
usually cracks:
This would
also explain why the vacuum works fine when using the attachments, but not on
the floors. The attachment hose uses a different suction channel, and when the
machine is in the upright position, no suction goes through this hose. If you do
find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part #
904219
Possible Problem #3.
I would suspect that this may not be the problem, but if neither of the
solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added
there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction
port covers at both of these locations:
Possible Problem #4. If none of the above solutions worked for
you, try this last one. The Dyson DC07
models use a clutch mechanism that stops the roller brush from spinning when
changed from carpet mode to bare floor mode. This clutch mechanism is a notorious
problem with all Dyson models, in fact they were such a problem that Dyson
had to redesign the DC07 model to a non-clutch system. Even if yours is one of
the newer ones that don't use a clutch, yours still has a belt inside. You can
tell if your model uses a clutch or not by the shape of the roller brush. If
your brush is a perfect cylinder shape, yours does NOT have a clutch. To check
and see if the clutch or the belt have gone bad, first release the handle on the
vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet
mode. Now while the handle has been released, turn the machine upside down and
see if the brushes are spinning. If the brushes are spinning then turn the
vacuum right side up and put the brushes on the floor. Can you still hear the
brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your
brush roll, clutch, or belt have gone bad.
If these solutions still didn't fix your problem, I'd be happy to try and help you further. Just use the Clarification Request, or comment section here on the Fixya repair page.
If this repair was helpful to
you, please be sure to rate this repair as helpful by clicking the thumbs up
icons in the top right hand corner of the repair. Thanks so much!
Chris J.
GoVacuum
SOURCE: DC17 Animal Bagless Upright Cyclonic Vacuum: dyson animal wont turn off...
dyson has switch problems, needs new switch.
SOURCE: Does my Dyson Animal vacuum have a hepa filter?
The HEPA filter is not a cleanable item. The pre-motor filter is the washable one.
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