Replaced the tub/shower faucet, hot/cold handles, and the shower head. when i turn the main water valve back on, water runs through the tub faucet and will not shut off when i turn the handles. the shower head works fine when turned on and stops when turned off. all replaced pipes have no leakage. i removed the handles, so that just the half circle metal piece is exposed. when i use a tool to rotate that piece left and right, the water pressure will not change or stop. i am at a loss on how to make the water stop. please help.
Are the handle extensions on the cartridges all the way. i know sometimes the moens are a pain after you put the trim on to get them on and seated right so it actually spins the cartridge. also check the cartridge alignment the cartridges have little white tabs on the sides that correspond with a slot in the valve body if they aren't aligned it won't shut off either
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