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Depending where you shopped eBay, Amazon or other retailer return policy. The common policy in most cases is that if the item is defective the seller will cover the return shipping. but if you're returning for what ever personal reason then you pay the shipping.
You need to look at your invoice and see who actually shipped the item to you. You just need to go to your Amazon orders page and next to this item select that you want to return this item, specify reason, and Amazon will tell you what to do. If you just send the item to them, they will not be able to process refund.
Contact the seller to see what their returns terms and conditions for an exchange for the correct item
did you order the wrong item or did they send the wrong item if it was their fault you may have more rights but that all depends on your local consumer regulations
contact the seller by phone or e-mail
explain the problems and request an authority to return
if you used paypal or other secure method of payment and if the seller doesn't respond make a complaint to them
According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. You have 10 days to provide Paypal with a tracking number. Paypal doesn't allow you to post a reply. You send the item back or in 10 days the claim is closed.
Buyers are being forced to pay to received goods the seller didn't described accurately, and in some cases, honestly.
I think that is wrong.
When you can prove that an item is significantly not as described, then Paypal should refund your entire costs of the item including shipping both ways. Sellers can take advantage of Paypal's forcing buyers to pay for return shipping.
If a buyer doesn't like something or changes their mind, and wants to return it, then the return shipping should be paid by the buyer.
You realy need to contact the company you purchased the item from. If it is a computer, most of the stores will allow you to return the pruchase for 15 days with a 15% restock fee. Posting in these forums will not get anyone to come pick up your item and accept it for return. This forum is for the troubleshooting and repair of items.
Again your best bet is to talk to the place you purchased the item from to get it returned.
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