Hello Julia, I do not think it's a problem with your Internet Provider Service; AMC is a good option, but I know you have difficulties in mobile platforms (for now) I saw a lot negative review on Google Play I do not which one mobile device you have, but you can turn off, then turn on again.
Anyway, you can contact tech support of the AMC.
[email protected]
https://www.amc.com/faq#12
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