How do I get the front off of my Braeburn 1020 thermostat so I can change the batteries

likely have a clogged drain.

Usually if cooling is blinking, the thermostat is calling for cooling. If you are not getting any cooling ,your system my need to be checked. I have a Braeburn stat and cool or heat blink when calling for cool Or heat. Do you get any cool air from diffusers?

Turn power off to air handler. Remove red, green and yellow wires from tstat and wire nut together. Turn power back on. This should bring on condenser and blower. Let run and be sure it's working. If all is working you will know the tstat is bad.

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You need a new one.

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User Manual - Braeburn Systems

www.braeburnonline.com/sites/braeburn/files/.../1010_manual.pdf

cooling system control board to test the thermostat installation. This could ...configures the thermostat for normal (NORM NON-HP) heating and cooling systems.

Heat Pump Thermostat - HeatPump-Reviews.com

www.heatpump-reviews.com/heat-pump-thermostat.html

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[PDF]User Manual - Braeburn Systems

www.braeburnonline.com/sites/braeburn/files/.../1010_manual.pdf
This thermostat should only be used as described in this manual. ... configures thethermostat for normal (NORM NON-HP) heating and cooling systems.

I have a feeling your thermostat needs replacing. Check and see if there is a little screw that you can set to increase the temperature on the thermostat.

if this is indeed a heat pump you rthermostat should also have a emergency heat setting does it work on that setting... a heat pump on heat wuns the outside unit and has a recersing valve that changes the refigerant flow ..is the outside runnignduring heat mode... if you turn the thermostat in emergency heat the outside should shut down and indoor heat should come on...of this is not happening you have a wiring issue if both are not working... braeburn thermostats usually have behind the cover dip switches... i am not exactly sure what model this is but if indeed a heat pump the thermostat should have a r,w2,y,e,g,c,o,and b terminal... rheem wiring should be as follows
red to r white to w2 , g=green , yellow to y terminal there should be a wire hooked to the b terminal usually brown sometimes orange on the b terminal that is your reversing valve terminal.
you are going to have to make sure the thermostat is configured to energize the b termianl and will have to go into the installer setup to do this...hopefully you still have the paper work on thermostat... most heat pumps use the o terminal for reversing valve but rheem uses the b terminal
hope this helps out some repost with anymore probs...also make sure the switches are set to electric or gas whatever you have heat pump or not etc. inside thermostat

Use the below link to obtain the manual for your thermostat. I found the "Set Current Time & Day" instructions on page 4 of this manual.
http://www.braeburnonline.com/products/item/24-5000.html

Hope you found this information to be very helpful to you. :-)

when you programed it did you go through all the setup #1-0 ,#3-0 ,#5-5 ,#12-1