I have a at@t zte831. I reset my phone and now I can't get past Google verification. I don't remember email or password. Please help me. This phone is the only way I stay in contact with my family.

Forgot Google Play Username or Password

https://www.google.com/accounts/recovery/

1. Check I don't know my password.
   
2. Enter the email address you use to sign in to Google and click Continue.
3. Enter the last password you remember and click Continue. If you don't remember it, click I don't know.
   
4. Select to reset your password by: a verification code (through SMS or phone) or by email. Then click Continue.
   
5. If you choose to reset by email, follow the instructions in the email (click the link).
6. Enter and re-enter a new password and click Change password.
   
7. You've reset your password.

https://translate.google.com

Googles' Factory Reset Protection FRP
Googles' Account Verification
Googles' 72Hour Lockout Security

When Hard Reset (with phone Off) Or
Factory Reset (through settings menu) is Performed on any Google accessible smart phone, while User Account is Logged in to phone, and AlSo With Account Recovery Active, Then Google Requires "LOGIN WITH ORIGINAL USER ACCOUNT PASSWORD"

But Then You Dont Remember PASSWORD OR GMAIL.

Ouch......Bummer

No One Wants to Be LOCKOUT of there phone,

HOW TO GET PASSED
GOOGLE FACTORY RESET PROTECTION
ACCOUNT VERIFICATION and 72 HOUR LOCKOUT

1. On your phone, On the ENTER Account SignIN Page. There is an option to CHANGE PASSWORD.
2. IF You Have Already Tryed This, GOOD.
3. YOU ARE One step ahead.
4. CLICK CHANGE PASSWORD
5. CAN YOU REmember recovery Email or Number?
6. You will Be sent "VERIFY CHANGE PASSWORD" email or text.
7. Were You Able To Change Password?
8. IF YES, Awsome. DO NOT FORGET NEW PASSWORD skip to step # 18.
9. IF NO, YOU were Not able to change password.
10. IF NO YOU were Not able to access Verification email
11. There is Three Options you have to Unlock Your Phone.
12. ONE.......TAKE 40$-60$ AND YOUR ZTE to a Mobile Phone Repair Shop.(Boost Mobile Repair, 40$ 2hrs unlock all passwords, you have access to your phone) ***This Option Worked For You, Congradulations!!!!***
13. TWO.......You can do the same thing the Phone Repair Shop Does at Home, There are a Few Things You Will Need.
14. ACCESS TO A Personal Computer (Laptop, Friends Computer, Moms Computer will work Too. *(*NO PUBLIC COMPUTER, LIBRARY COMPUTER CAFE*)*
15. MICRO USB FLASH DRIVE. Is a regular flash drive, 1GB is More than enough empty space. ?MICRO? is two way Cord that allows USB Flash Drive To Also Connect To Smart Phone, Using Charge Input Jack.
16. Download ZTE LTE Software, directly to Flash Drive.
17. On ENTER account info page, Connect Flash Drive to Cell Phone. At top of screen, Notification promped askes "Open USB", Open USB>file folder>downloads> zip file>install>download>programs>unlocks phone.
18. Three.......SKIP TO STEP #30
19. You were able to Access Verification email. And you still remember password. AWSOME....GOOD JOB.....
20. This is the simplist way to bypass Google Account VERIFICATION.
21. So now you are wondering why then new password is not working?
22. Google also has a 72 HOUR LOCKOUT SECURITY. On the verification Email there is a Time Stamped. The time is your email recieved time.
23. This time Started Googles' 72 Hour CountDown.
24. Do not attempt to reset Password, or login again untill countdown has expired. You dont want to chance time Restarting.
25. If time stamped was 8AM 26th, 72 Hrs is up 8AM 29th. I would wait just a half hour more.
26. Best thing to do now is Kickback 3 days.
27. When Countdown has expired, New password will work to log in.

UNABLE TO ACCESS VERIFICATION EMAIL???
NOT GOING TO WAIT 72 HOURS???
NO $$ FOR MOBILE PHONE REPAIR SHOP???

TRY THESE SIMPLE STEPS.

After the phone has finished its factory reset it will reboot and you will be prompted to choose the desired display language.
After choosing the correct language please follow the next steps:

1. Connect the phone to a Wifi Network (preferably your Home network)
2. The next screen will ask you for the Google Account
3. Tap the text field in which the account should be inserted until the Keyboard comes up
4. Tap and hold the "@" character until a Settings menu pops up
5. Select Google Keyboard Settings
6. Tap on the 3 dots in the top part of the screen (or More depending on what Android OS you are running)
7. Select the Help & Feedback item and select any item in the list that will follow
8. Long press to select anytext on this page and click on Websearch in the upper right corner
9. A search field will be shown (delete the text inside the search field)
10. Type Settings in the search field
11. Tap "About Phone" and tap 7 times on the Build Number to enable Developer Options
12. Return to the previous menu and open the Developer Option that just appeared
13. Allow OEM Unlocking and tap Back two times
14. Restart the device
15. Connect it to Wifi again
16. Notice how you won't be prompted to log in the previous Google Account and instead the phone will ask you to ADD a new Google Account.

Jos
?'s & Commentz.....

You can reset it following the indications to "can't remember password". Your options are an alternate email address or remembering some old password to your email. If you can't give them any answrs, condier your email asddress lost, you'll never get past these page.unless you recover your old phone number

You might have forget your password
you can reset your password by using these three options
1. reset your password using alternate email id
2. reset your password using security questions
3. reset your password using your phone number

you can reset your password by using these three options
1. reset your password using alternate email id
2. reset your password using security questions
3. reset your password using your phone number

You might have forget your password
you can reset your password by using these three options
1. reset your password using alternate email id
2. reset your password using security questions
3. reset your password using your phone number

To reset your forgotten Gmail password:

• Make sure you either have a secondary email account specified for your gmail account or

• Follow the cant access your account? link from the Gmail log-in page.
• Make sure i forgot password is selected.
• Type your full Gmail email address under Email address.
• Click Continue.
• If you have set up a secondary email address for recovery:
  • Make sure the desired email address is selected following Get a password reset link at my recovery email: under Choose how to get back into your account..
  • Click Continue.
  • Open the Google Password Assistance message in the selected email account from Google Account Recovery.
  • Follow the link under To initiate the password reset process for your ___ Google Account.
• If you have set up a security question for Gmail password recovery:
  • Make sure Answer my security question is selected under Choose how to get back into your account..
  • Type the answer to your recovery question following the question.
• If you have set up phone number for account recovery:
  • Make sure the desired phone number is selected following Get a verification code (via SMS) on my phone: under Choose how to get back into your account..
  • Click Continue.
  • Open the SMS text message from Google that begins with Your Google verification code.
  • Type the verification code form the text message on the Google Account Recovery page under Enter that code here.
  • Click Continue.
• Enter the desired new password under both New password: and Re-enter password.
• Click Reset password.

If you have used your Gmail account in the past five days but have not specified a secondary email address, you'll have to wait for these five days to pass.

Hi,

Your username and email address is just the same so your only problem is how to reset your password because you can no longer recover it. Here is a quick step:


1. Just click the link or copy and paste it to another browser to get to the password reset page.

https://www.google.com/accounts/recovery

2. Enter your username or email address. then click on "submit".

3. On the next page, you need to type the characters you see in the picture provided then click on "continue".

4. You will be ask on how to get back into your account and here are the options:

-Answer my security question
-Get a password reset link at my recovery email: (this is the email address you linked with gmail)
- Get a verification code on my phone: (you will only see the last 3 digits of your phone number)


note: if you select by phone, you need to select if you want to receive the verification code via text message (SMS) or automated phone call, then click on "Continue"

5. Enter the verification code provided, click "Continue"

after this procedure, you can not change you password.

Tip: Try to save your username and password in a notepad in your documents to avoid this kind of problem.

Hope this help you solve your problem.

Hi,

Your username and email address is just the same so your only problem is how to reset your password because you can no longer recover it. Here is a quick step:


1. Just click the link or copy and paste it to another browser to get to the password reset page.

https://www.google.com/accounts/recovery

2. Enter your username or email address. then click on "submit".

3. On the next page, you need to type the characters you see in the picture provided then click on "continue".

4. You will be ask on how to get back into your account and here are the options:

-Answer my security question
-Get a password reset link at my recovery email: (this is the email address you linked with gmail)
- Get a verification code on my phone: (you will only see the last 3 digits of your phone number)


note: if you select by phone, you need to select if you want to receive the verification code via text message (SMS) or automated phone call, then click on "Continue"

5. Enter the verification code provided, click "Continue"

after this procedure, you can not change you password.

Tip: Try to save your username and password in a notepad in your documents to avoid this kind of problem.

Hope this help you solve your problem.