Venta Airwasher does not evaporate water. The drums turn correctly, and the fan works. But water level never goes down.

If you see mist in unit and not coming out fan motor in base of unit bad. Four screws in base and fan unplugs

http://www.appliancefactoryparts.com/content/pdfs/123738.pdf

Fill Water Tank.

Turn off humidifier and unplug the power cord from A/C outlet. Remove tank from

base. Turn upside down and unscrew filling cap. Fill tank with clean, cool, distilled,

filtered, or tap water. Do not attempt to fill unit through Vapor Nozzle. Water temperature

should NEVER be too hot or too cold. Extreme temperatures can damage the

unit. Tighten filling cap firmly. Return tank to base and let it sit for a few minutes. For

first time use or when replacing the demineralization cartridge filter, please soak the

filter in warm water for several minutes.

Throw the unit out - it's garbage

I had the same problem. During the cleaning process, the white float was installed upside down and humidifier water level sensor was unable to read the float. I removed the phillips screw and inverted the float with the dark ring toward the bottm. Quick fix.

This has happened to me. Check the contact points in the base of the machine. Ours had some corrosion on them. I took an emery board and filed the corrosion off to clean the contact points.

it might be the cap that releases the water has a faulty seal. order one from [email protected]

My unit was doing the same thing as others here and I was able to fix the issue. I believe the issue is that the sensor for the water level, which is located in a tube connecting the two water reservoirs in the main unit, has something blocking the sensor. Most likely this is bacteria growth or other debris which has built up over time. I used Oxy Clean which has some bubbling action and very hot water to clean both sides for about 30 minutes. When I flushed out the reservoir, it started working again.
If take the base off the unit by removing the 4 screws, you will see the "tube" I'm talking about. Since this has what appears to be sensors in it, I didn't want to remove the tube from the bottom to clean it and instead to the approach above. Hope this helps someone.

boogiecheck is right, the one pictured uses natural evaporation( no white dust) I just ordered one from [email protected] and mine works great. I own 3 total.

The rubber coupling is slipping. You may have a problem with the gear case; you can get a new one by calling Venta at (888) 333 8218. But it's possible that the rubber coupling is simply not seated properly. Snap the gear box out and make sure the socket is clean. When you put it back make sure that the coupling post is fully inserted in the drive socket. Hope this works for you ... Venta will supply new parts promptly if you decide you need them.

http://www.venta-airwasher.com/html/pdfs/User%20Manual%20AW%2010%20final%2027%20Mar%2006%20venta_AWguide.pdf

That is the link for your manual.

You can print it if you want.

Good Luck.