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My 5520 printer keeps saying paper jam, and there is none that I have investigated to see and the carriage willnotmove

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  • The Master
  • 2,878 Answers

Hello, Sharon -

Am I safe to assume your printer is a Hewlett Packard Photosmart 5520? If so, I hope I am also safe to assume you have followed all the steps for the various types of jams as offered in the user manual.

I see the PDF user manual for the HP Photosmart 5520 has links to additional information regarding jams. This is the link to the PDF version of the manual:
http://h10032.www1.hp.com/ctg/Manual/c03353113

The steps for clearing jams start on Page 37 [Image 39] of the PDF document. Look through all the steps, through Page 40. At the end of each section on clearing a particular type of jam, there is a link, "Click here to go online for more information"

Look through the additional information and following the steps provided. In each section there is information on contacting HP for more help.

Best wishes.

Posted on Dec 21, 2017

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: How do I get fix a "carriage jam"?

I was able to run run a piece of photo paper through a couple of times and printer now seems to be working again. The theory was that running a heavy piece of paper through might help clear little piece of paper that was not visible. The photo paper is less likely to tear if it gets jammed too.

Posted on Apr 20, 2008

  • 111 Answers

SOURCE: Printer keeps saying carriage jam

I hate to state the obvious, but maybe your printer has a carriage jam. Fortunately, HP.com publishes a web page that can tell you how to clear the problem:

Carriage Jam Document

Good luck.

Posted on Oct 10, 2008

frcs68
  • 1605 Answers

SOURCE: printer says paper jam, but no paper in there

use a flash light check all paper path, specially the area around the toner. all you need is a small piece or other (dust). There is a micro switch that detect the paper travel. so if anything preventing the switch to open, you will get error message.
after that, open the toner door, reseat the toner and close the door. the pirnter should return to normal.

Posted on Oct 23, 2008

rockfixya
  • 679 Answers

SOURCE: carriage jam/officejet G85xi

SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

Posted on Feb 03, 2009

  • 2 Answers

SOURCE: Carriage Paper Jam in Photosmart hp c6180 all-in-one-printer

Here's what you do. Take a look at the photo below.
Open the cover of the printer, where the ink cartridges are located. Behind the ink cartridges is the carriage, which is a box that moves side-to-side on a pair of rails. It's the thing that sprays the ink onto the paper.

You have to reach in with your hand and slide this thing to the center. Then, look to the very sides, left and right, for any bits of paper. If you look at the second picture, you can see my finger pointing to a small bit of paper that tore of and got jammed into the side. See the little crumpled bit of paper? It's preventing the carriage from sliding all the way to the right. You could have little bits on the right or left side. I had to reach in with needle-nose pliers to grab the paper bits out, but maybe your fingers are small enough.

Once the little bits of paper were out, I was back in business. Good luck!

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Posted on Apr 20, 2009

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My 5520 printer keeps saying paper jam and the carriage willnot move. I hv unplugged as advised waited and same thing happens


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Follow the steps for fix HP Printer Carriage Jam

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1 Answer

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Make sure you are doing a complete inspection on your printer. You may have removed what you thought was causing the jam, but in actuality there may still be a small piece of paper within the paper feed mechanism. Make sure you check both the front and rear (if you have both) doors of your printer.

I would also suggest cleaning the paper rollers (the little rubber looking wheels that move the paper through your printer). They can get dusty and not grasp the paper as well as they originally did.

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