Question about The Office Equipment & Supplies
Hello, Sharon -
Am I safe to assume your printer is a Hewlett Packard Photosmart 5520? If so, I hope I am also safe to assume you have followed all the steps for the various types of jams as offered in the user manual.
I see the PDF user manual for the HP Photosmart 5520 has links to additional information regarding jams. This is the link to the PDF version of the manual:
The steps for clearing jams start on Page 37 [Image 39] of the PDF document. Look through all the steps, through Page 40. At the end of each section on clearing a particular type of jam, there is a link, "Click here to go online for more information"
Look through the additional information and following the steps provided. In each section there is information on contacting HP for more help.
Posted on Dec 21, 2017
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
I was able to run run a piece of photo paper through a couple of times and printer now seems to be working again. The theory was that running a heavy piece of paper through might help clear little piece of paper that was not visible. The photo paper is less likely to tear if it gets jammed too.
Posted on Apr 20, 2008
use a flash light check all paper path, specially the area around the toner. all you need is a small piece or other (dust). There is a micro switch that detect the paper travel. so if anything preventing the switch to open, you will get error message.
after that, open the toner door, reseat the toner and close the door. the pirnter should return to normal.
Posted on Oct 23, 2008
SOURCE: carriage jam/officejet G85xi
SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off.
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.
for more information please go to below link>>
Thanks for using FixYa.
Posted on Feb 03, 2009
Here's what you do. Take a look at the photo below.
Open the cover of the printer, where the ink cartridges are located. Behind the ink cartridges is the carriage, which is a box that moves side-to-side on a pair of rails. It's the thing that sprays the ink onto the paper.
You have to reach in with your hand and slide this thing to the center. Then, look to the very sides, left and right, for any bits of paper. If you look at the second picture, you can see my finger pointing to a small bit of paper that tore of and got jammed into the side. See the little crumpled bit of paper? It's preventing the carriage from sliding all the way to the right. You could have little bits on the right or left side. I had to reach in with needle-nose pliers to grab the paper bits out, but maybe your fingers are small enough.
Once the little bits of paper were out, I was back in business. Good luck!
Posted on Apr 20, 2009
Tips for a great answer:
Dec 21, 2017 | The Office Equipment & Supplies
Aug 05, 2016 | HP Photosmart 5520 Multifunction Inkjet...
Sep 08, 2014 | HP Office Equipment & Supplies
Sep 20, 2010 | HP Officejet Pro L7780 All-In-One InkJet...
Sep 01, 2010 | HP OfficeJet 6210 All-In-One InkJet...
Aug 25, 2010 | HP Photosmart 3210 Printer
Mar 11, 2010 | HP Photosmart 2575 All-In-One InkJet...
Dec 10, 2009 | HP OfficeJet 7310 All-In-One InkJet...
Mar 08, 2009 | Epson Stylus Photo R320 InkJet Printer
Nov 26, 2008 | HP Photosmart C5180 All-In-One InkJet...
58 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: