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Angie Adamek Posted on Dec 14, 2017

Singer future quartet embroidery machine. Computer says "USB device connected to the computer not recognized or has malfunctioned". I uninstalled and then reinstalled software with same outcome.

Machine just back from the shop for timing repair

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Rebecca

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  • Posted on May 09, 2018
Rebecca
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THE ANSWER YOU HAVE BEEN WAITING FOR!!!

Here is the official problem (straight from singer technical support). The drivers from Jungo are unsigned and windows no longer allows unsigned drivers to be installed. To install the drivers you have to change your computer settings to allow unsigned drivers to be installed and then install the software so the drivers install properly. Here are the steps I took.

1. Uninstall software
2. Restart computer
3. Temporarily allow unsigned drivers. A quick google search will give you directions on how to do this. (If you permanently allow unsigned drivers make sure to change that back after installation so you don't leave your computer vulnerable.)
4. Install the software. You will have to grant permission to all the drivers and software.
5. Install the software update on singer website for your machine
6. Turn on machine and start the software. It should work!
7. Restart computer. This resets your computer settings to block unsigned drivers from installing to protect your computer (if you permanently disabled drivers now is the time to block all unsigned drivers). Don't worry the software will still work since the drivers have already been installed!

If it still doesn't work contact singer technical support.

4 Related Answers

Anonymous

  • 2 Answers
  • Posted on Jan 12, 2009

SOURCE: i used my embroidery machine

You have to plug in your usb cable to the same port everytime. It will act like your machine is not there if you plug your cable into any other port.

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Anonymous

  • 2 Answers
  • Posted on Dec 10, 2009

SOURCE: Singer Futura 250 under XP - embroidery unit won't move

Could one of you send me a copy of the Futura installation software? I can't find mine and can't use my machine to embroider! Help!

Anonymous

  • 1 Answer
  • Posted on Jan 01, 2010

SOURCE: Singer Futura CE-250 Connection Error

My experience follows: If operating system is Windows Vista go to Singer Futura web site and down load a patch. Make sure you read and get the right one...This worked for me on one computer operating Vista...However, my laptop that is operating on Windows 7 and doesnt have the patch yet...from what I have read it is in the works waiting to be approved by Microsoft - Very Frustrating!

mystery_soul

  • 48 Answers
  • Posted on Oct 26, 2017

SOURCE: My Singer Futura CE-250 keeps giving me an error

This problem has to be with the communication between the arm and the main machine. Make sure the arm is leveled, to do so, very carefully move the arm higher or lower, this creates the connection between the arm and machine. When I find where the off level is successful I put a thick cardstock (or stable flat object) under the arm. When the communication is successful and the machine is on hooked to the computer the embroidery arm should move. Good Luck!

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0helpful
1answer

SINGER® FUTURA QUARTET™ sewing and embroidery machine update doesn't work, failed to initialize security.

This appears to be a Singer Sewing machine, so let's move it from the Computers and Internet category.
Then let's edit the question to fully reflect 'make model (what is is)'.

When software updates fail, the first thing to do is reboot everything fresh. So power down the Singer and then reboot the computer getting the update. Then turn the singer back on. Then get the update again.

There are lots of Futura Quartet models, but there is general help here.

https://www.google.com/search?q=SINGER%C2%AE+FUTURA+QUARTET%E2%84%A2+update+failed+to+initialize+security

..
0helpful
1answer

I have a Singer Futura Quartet and when I try to use the embroidery function I get an error message that says my machine is not turned on or the cable needs to be connected. everything is connected

If your computer indicates that there's no USB connection to the machine, and therefore the Futura program refuses to start, there are several possibilities. The most likely is your cable is bad, although I have had USB cables that worked fine elsewhere, but didn't on the machine. Try switching the cable you're using with your printer cable.

Sometimes if you originally installed it using one USB port, it doesn't want to work if another port is used. Although I have not had that problem on this line of Futuras, others have. Try switching the port you're using.

Another possibility is the USB plug on the machine doesn't "seat" very well. That's true of all the Futuras. Make sure that the plug is sitting squarely in the machine. Personally, I tape the plug in using masking tape, then plug and unplug it from the computer side.
0helpful
1answer

Singer futura quartet connection error

I need more information to answer this question. Is this a error message on your computer screen? Or on the machine? I know Singer Futura machines require a USB cable connection to work; check USB drivers are installed properly on the compatible version of windows as well.
Cheers,
Embroidery Services
San Diego, CA
0helpful
1answer

How do I stop my future quartet software from closing out when I try to open a design

I am not sure I am understanding whats happening You may want to try reinstalling the soft ware Uninstall whats on there and reinstall it it my not have installed correctly
0helpful
2answers

My Singer Futura CE 200 embroidery machine will not work. The part of the USB cord that attached to the actual machine is not working. When connected, the computer says it is not connected. I know it is...

USB ports are known to fail- try connecting another device to your computer to see if it is recognized and is functional.
If so, then the port of of the Singer has failed.
0helpful
1answer

SINGER QUARTET FOUR IN ONE HOOP ERROR

There are a couple of reasons that this can happen. First, download a patch on the singer Futura support site, www.futura-support.com. Download the patch, close the Futura program and double-click on the downloaded file. It may help with your error.

The second reason it can happen is because the USB plug on these machine is out a little too far, and the cable often doesn't seat quite as solidly as it should. Put the cable plug in the machine, making sure that it sits squarely and securely, and tape it in. When you unplug, do so from the computer side and leave it in

If you've applied the patch and taped the plug, the third reason might be the USB cable itself might have a loose wire, so that it works some time but not all the time. If that seems to be the case, try another cable.
0helpful
1answer

Can't get computer and embroidery machine to connect via USB. Computer doesn't recognize embroidery machine. (Husqvarna Designer Diamond) I also have a new DELL laptop.

If your using Windows Vista, you have to have the multi user account in the off postioin. Also if you had 3D embroidery software and you upgraded to 4D software you have to be sure to uninstall the 32 bit drivers from the 3d for the 4d to work properly.

You do have to install the communication software that came with the diamond also. It won't communicate through the 3d or 4d only.
0helpful
2answers

Singer Futura 250 under XP - embroidery unit won't move

HI,
The machine has to be leveled. What I mean is that the embroidery part has to be level so the conector can send the information to the machine. Turn on the machine, open the software at the computer and try to pull the embroidery arm a little up (very carefully) if the hoop moves and the machine beeps it means that the computer is comunicating with the machine. Try to put something under the machine to level it.
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