The fireplace won't turn on when it gets below the set point on the remote. The flame icon is on and I think it's keeping the fireplace from coming on.

SOURCE: remote control working with fireplace.

try www.dimplex.com go to customer sevices they should be able put you on to a local dealer in your area

hope this is of some help

SOURCE: my heat n glow fireplace comes on fine with all

You may have a few sensors, one may be a thermopile that energizes the pilot. It is a very thin but long bulb located in the pilot flame. Then you may have something called a thermopile which is also located in the pilot flame that energizes the main gas valve. It is a larger diameter bulb and will have metal wrapped wireg going to the gas valve. If the pilot stays on but the flame goes out under the logs, change your thermopile and look for a bad connection at the gas valve or switch. If both the main burner and the pilot goes out you may have a gas valve problem or a plugged vent pipe. If the flame just disappears it is most likely a gas valve. If the flame changes colors and lifts from the burner, that is a sign of a plugged vent. Good luck.

SOURCE: Temco DV6400N fireplace will not turn on. Pilot

Do you have a remote that turns the unit on and off
and has different heat settings? Could be the batteries are bad in remote

SOURCE: I have a fireplace model # 23EF003GRA, logs

I have the same problem. I removed the top cover and the circuit board was black around the fuse clips. I looked further and the fuse clip had heated up so much that it had separated from the board. I will contact the manufacturer tommorrow and see what they wii do for me

SOURCE: Honeywell Receiver/Valve Model No. RV8310D,E

This sounds like a control board problem.