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If your Janome Jem Platinum sewing machine is displaying an "CO" error code, it means that the machine's needle bar is obstructed and cannot move up and down properly. To resolve this issue, you can try the following steps:
Turn off the machine and unplug it from the power source.
Open the needle plate and inspect the area around the needle bar to see if there is any thread, fabric, or other material
so..it only happens in your house? anything odd about the power coming to your machine? have you tried it on another outlet? that might explain why the dealer can't see the problem...
You can download the Artistic Designer program from Janome, https://www.janome.com/products/software/ . However, it will not work unless you have purchased a license key from a dealer. For other Janome software, only updates for supported software are available: https://www.janome.com/support/general-support/software-support/ . You'll either need the program to have been installed on your computer or to put the CD in an optical disc drive. If your current computer doesn't have an optical disc drive, you can get a USB optical drive from Amazon or any other shop that has electronic/computer parts. USB DVD read/write drives are under $50 even at most shops that don't discount accessories. You may need the USB type C (M) to USB type A (female) adapter with some of the newest models (laptops and tablets).
I hope this helps. Please add a comment with the name and version of your software for further assistance. If your software is no longer supported by Janome, there are some third-party embroidery editing software packages. One is https://www.embird.net/ .
I hope this helps. Some manuals are available through a sewing machine dealer for a slight fee; that may be a better option for you to find the exact manual for your machine.
If you do not have your user's manual, you can purchase another one at several sites for a nominal charge, and download it immediately. I would recommend that you have one, and keep it near or under your machine.
You can also contact Janome customer service, either by email or phone, and here's the link: Janome Contact Us
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