First remove the cartridge and replace to make certain that its seated properly. If you still get the error, reset the printer telling it that this is a new cartridge.
Press "MENU", then "#", then enter "1934", (this is the Tech mode used by technicians to override the machine, the LCD will read "TECH MODE, DATA SETUP"), then press the ">" key three times (new cartridge), then press the "ENTER" key twice. Now turn off the printer and back on to exit tech mode. Printer restarts and will ready to use.
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