Hi. Does that persist after a reboot? If so, then try booting into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.
If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
You can try booting into Recovery Mode and wiping the cache partition, which won't erase any personal data, but instead of selecting Wipe Data/Factory Reset, make sure you select Wipe Cache Partition. When complete, then select Reboot System Now.
SOURCE: i foctory reset my zte max pro and now i can not get back into the phone
is it android 5.0... must be on frp lock needs your gmail with net connection to log in device
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