Wrong place for this.
SOURCE: How do I cancel prime membership ?
Log in to you Amazon account. Click My Account at the top where you name is.
Then look for Manage My Prime in the third section of the page, and click cancel prime.
SOURCE: cancell my prime membership
Try this:
Just sign on to Amazon and select "prime" then select "Manage prime" you should be able cancel there.
Hope this helps.
This information should help you: https://www.amazon.com/gp/aw/help/id=201118010
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