Have not had any trouble with using 7820N until recently with messege of "dust on drum"..have taken drum out and cleaned area in question; but still is with error messege...has anyone else seen this? Does this simply mean time to buy a new drum? or any suggestions to maybe fix...I put a new toner cartridge in it today already...thanks
I had this problem too. I took out the drum and vacuum the drum with a vacuum cleaner ( no brush ) while at the same time manually rotate the drum cyclinder. It worked. After a month or two, you might have to do it again. But everytime, it solved the dust problem.
Hi Txguy76,
How many pages did you printed from this drum? If you used this drum over 12,000 printed pages, you should replace with a new drum.
Do you clean corona wire of drum? Take drum out of machine, clean corona wire by gently sliding the blue tab from right to left several times; then, return the blue tab and snap it into the home position (triangle sign). Install toner and drum into your machine and print test.
Good luck to you.
I unpluged the fax/printer, took the drum out. took out the toner Cleaned the drum roller with a damp cloth then dried it very well. Moved that blue tap thing of the drum back and forth a few times. put it all back together and into the machine. Turned it back on. And WOO HOO it finally worked. Thanks for all the tips.
I have had same problem. Try this. Turn off/unplug machine. Take out drum, remove cartridge. Locate the colored roller and insert clean plain paper. Rotate gear to feed paper through. Look at the junk on the paper!. Clean the corona wire by sliding the blue tab thingy as per the manual. Then replace cartridge, drum, turn on machine and hopefully - hey presto!
Good luck.
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Keep getting "dust on drum" msg. Paid 100.00 for new drum, still get message after three weeks. Sliding the blue tab does not work to clear problem.
Help!!
I too have had the "Dust on Drum" problem many times now. It seems that sometimes I have been successful in getting it cleaned and working again, but this time it just won't work again. Any help will be much appreciated. It says that it has 56% drum life left but that is until my wife throws it though the window which will end it's life. Help Please. From a frustrated user.
These standard suggestions don't work... While I don't get the "Dust on Drum" anymore, I cleaned the drum well many times, but the pages come out smeared with black toner... and I didn't print more than 3000 pages with it.
I tried the FixYa solution about turning off, running clean paper through, and turning back on - it worked!
It was really difficult to turn the gear, and I was worried about breaking it, so when I was able to turn the printer back on and print, I just printed 20 blank pages, and noticed some black specs of toner coming off.
Works great now!
i have the same problem. keep getting "dust on drum" message and now my printer isnt working...really annoying.. what do i do???
I got this message also. I actually had installed a new drum because I print so much, and the new drum was working fine until this message. I will try the damp cloth thing and see if that works. The only other solution I have it to order another drum and toner, because I am dead in the water without this printer.
I have the same problem. The error message on my Brother 7820N says Dust on Drum and no matter how many times I take out the drum and clean it off, I still get the same error message.
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