First lets determine where the sound is missing. What are you using for sound. RCA jacks? HDMI cable? If you are using the HDMI cable, please make sure the correct sound is selected in the Cable box. In New York Cable Box, The HDMI sound has to be selected in order to get sound using the HDMI cable. Hoping that all other settings are ok, You may need a new signal board. Part Number BN94-00629R. Average Cost $176.14
Best regards
CircuitCity
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