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The problem with your MP4 Touchscreen is the storage (memory card). There could be some bad sectors in the storage that's why it was not detected by the computer everytime you're plugging it.
If the device is still under the warranty, you need to contact the manufacturer and have them repair it. Aside from replacing the storage, they also need to upgrade the firmware of your device.
I'm having the same problem. I know my files are on my mp4 because it says there is only 2% disk space left...i have a Mp4 Digital Audio/video player with built in speakers...it was working fine but i think i may have acidentially deleted something i shouldnt have and i have no idea how to fix it. It also says empty disk when i go to play a song....but i know they are there.
I have had 3 try this turn off your mp4 player and recharge it for 6 or maor hours so it fully charged.
Then with it switched off get at good hair dryer and heat for one minute untill its very hot but dont melt it. then switch it on have your computor ready to back up your MP4 player and also remove MEMORY HACK search the net its simple to do and takes the stress for the small cpu witch is why it froze DO NOT SWITCH OFF the player use only centre button to do this and it will come on again.
hope this helps
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