This is the common issue with every Kindle Modal You need to attach external speakers o get the better volume. Apart from the Volume issue you can get in touch with the Amazon Customer Care Support Kindle Technical Support Registration 877 690 9305
SOURCE: sound not working on kindle fire hd
Reset to factory defaults. You will need to register again and set up your Wi-Fi.
SOURCE: Ichased a Kindle blue Verticl cover ,where is it?
Call the company you bought from.
Ask for customer service... Have your order number, confirmation number, item, quantity with part numbers, along with date of purchase, and naturally your name, all handy and ready to provide the rep..
Goid Luck.
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