I am not familiar with your particular model autopilot, but I do know that Raymarine autopilots can be fussy. All must have a compatible gps feeding it, of course. All must have a rudder angle indicator if your auto pilot connects to the wheel or rudder instead of directly to the tiller.
I’m happy to assist further over the phone at https://www.6ya.com/expert/bill_f6ca18ca1db028ed
SOURCE: Have a 2009 Catalina 375 sailboat. It has a
Your description of the motor running but no output certainly does sound mechanical. Sometimes things get stripped. Usually there is some other sounds, sometimes not, based on the number of teeth, etc.
I would be tempted to open up the gear case of the unit.... One detail of interest to me, do you have an opinion of the position of the device when it fails? For example: extended or retracted always has the unit stop.... The reason is imagine a tooth missing at one position, ....if you somehow got past that position, presto function....until the unit went back across the problem position....
I expect that there are electronics that decide what your auto pilot should do, but it boils down to a motorized unit, and IF, as you describe, that units' motor is actuated, I would expect output of some kind. The picture shows what looks to be a tiller mount controller, also there are other designs that may connect to your wheel, or some connect down at the rudder post...All need to go one way or the other when the motor is energized.
Do keep after and make this unit work, I think it helps you be able to run the vessel with less help....
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