My phone has gone back to factory settings. Is there anyway back from this as all my passwords for facebook, email etc were on the phone. Also I cannot gain access to the internet now.
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I had the same problem with my galaxy j7, I forgot the login password to get in to my phone. I tried a hard factory reset to manufacture settings. I had contacts and photos backed up with google account, so it was okay to erase and reset the phone. The login password was gone and the phone started like i had just bought it, but then I ran into another problem. My google user account was still logged in when I reset the phone. Androids and googles Factory Reset Protection was activated and a message said "an unauthorized attempt to factory reset was detected, please login with the original user email and password". I forgot the screensaver password and google account password I was still locked out of my phone. Two options I had then was the local phone repair store (boost mobile was going to charge 40$ to unlock my phone) recommended to try this first. The other option was to reset google account password and login to email from another computer for password verification and wait googles 72 hour FRP lockout to use new password to login. If you have any other questions or cant login email at [email protected]
Jos.
You may be able to get back into your Facebook account by answering a security question, using an alternate email address listed on your account or getting help from friends. Keep in mind that you'll only see these options if you set them up.
To see if you have these options:
Select I forgot my password on the next page if prompted.
Look at the list of email addresses listed on your account. If you don't have access to any of these, click No longer have access to these?
Follow the instructions provided to answer your security question or get help from friends, if you see these options, or contact your email service provider.
Once you get back into your account you can change your login email address at any time from your account settings. You can also log into Facebook with any email address you've added to your account.
Facebook Customer Support:
Phone Number: 1-650-543-4800
Average Wait: 12 minutes - 24 hours, 7 days http://gethuman.com/phone-number/Facebook/
Facebook Customer Phone Number Shortest Wait Best Support
IF YOU LIVE OUTSIDE THE USA CLICK ON LINK ABOVE AND THEN CLICK
ON CALL FREE VIA WEB.
Suggest trying a new browser like Firefox or Google Chrome
YOU CAN GET THEM INSTALLED AT THE LINK BELOW: http://www.ninite.com
By the way their are over 27,000 unanswered Facebook questions
that need to be answered. If no one answers them I will attempt
to.
Facebook Customer Support:
Phone Number: 1-650-543-4800
Average Wait: 12 minutes - 24 hours, 7 days http://gethuman.com/phone-number/Facebook/
Facebook Customer Phone Number Shortest Wait Best Support
IF YOU LIVE OUTSIDE THE USA CLICK ON LINK ABOVE AND THEN CLICK
ON CALL FREE VIA WEB.
Suggest trying a new browser like Firefox or Google Chrome
YOU CAN GET THEM INSTALLED AT THE LINK BELOW: http://www.ninite.com
By the way their are over 27,000 unanswered Facebook questions
that need to be answered. If no one answers them I will attempt
to.
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