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Linda Dillen Posted on Aug 16, 2017
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My Kindle Fire is frozen on the Fire logo - Tablets & eReaders

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Anya General

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  • Expert 119 Answers
  • Posted on Jun 26, 2018
Anya General
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Joined: Jan 05, 2017
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Hello

"Performing a hard reset on your Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire. Allow your Kindle Fire to charge for approximately 30 minutes, then try the following steps.
To perform a hard reset on your Kindle Fire, press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.
If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to reset the device again. Hope this helps, good luck.

For more query visit us: Kindle Fire Support

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Related Questions:

1helpful
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Kindle fire wont load past the fire logo

If you need any assistance you can Kindle.com/support Or you can directly call them (877-690-9305)
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Screen frozen. Push reset screen goes blank and will not turn on. Put in charger and back to the frozen screen.

Try again. Make sure Kindle is charged. Hold down the on button until you see the fire logo. This usually works.
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I am on bubble mania and it is frozen on level 69 and i cannot get it to open

This works for many frozen apps. Use the on button to turn Kindle off. Then wait a few seconds and turn it back on and hold for about 30 seconds until you see the kindle fire logo. Your app should open.
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Was sent a gift book. screen shows blank box and device is frozen and now will not move at all. can open and close but that is all.

Try holding the on button for about one minute. You may get the fire logo before that. Also you might want to make sure the kindle is fully charged,
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How do I reset my first generation Kindle Fire and where is the reset button

Restarting Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire.
To restart your Kindle Fire, press and hold the power button for 40 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.
If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to restart the device again.
Make sure you have the latest software version available installed on your Kindle Fire. The latest version is available at www.amazon.com/kindlesoftwareupdates
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Our Kindle Fire HD is locked up, how can we unfreeze? we have already tried powering off

"Performing a hard reset on your Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire. Allow your Kindle Fire to charge for approximately 30 minutes, then try the following steps.
To perform a hard reset on your Kindle Fire, press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.
If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to reset the device again." from here. Hope this helps, good luck.
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