Http://download.partstown.com/is-bin/intershop.static/WFS/Reedy-PartsTown-Site/-/en_US/manuals/TRUE-T-23_iom.pdf
This web site has the manual for this freezer. Take a look and see if this answers your question.
SOURCE: True Freezer Running Too Cold
thermostat is stuck closed, if not compressor relay is stuck closed, if not then the defrost timer is stuck closed. test the components in that order.
SOURCE: true freezer
Just to make sure--is the freezer plugged into a GFI outlet and is the little red button pushed in? Is it on it's on circuit and has it thrown the breaker?Have you tried a different outlet? Do you have any lights at all- showing power? did you have a power outage? If you had apower outage and it ruined your freezer, your homeowners insurance may cover it. I would have it looked at for an estimate.Ask ahead what a service call costs, and make a decision from there.
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