It sounds like your TV is on a different input. If you watch your cable from an external cable box, and this box is plugged into your TV using wires that are yellow, red, and white, or red, blue, green, red and white, you're currently watching TV on a different input than the one used for the antenna. Channels in a TV are controlled by the tuner. The tuner is the silver, threaded, post on the back of a TV, DVR, converter box, or VCR, that you plug an antenna or cable wire to. The tuner contols channels while the other inputs on your TV carry a direct signal like a computer to a monitor. So when you use something other than coaxial cable to connect cable to your TV, you can't access the channel menu while on that input. To access that menu, change the TV's input or source to TV or stop when you see a channel number on the screen. You have to be on the TV or tuner input in order to access the channel menu. If you're on any other input such as, S-Video, AV1, AV2, component (Yp Br Cr), HDMI, etc. you will not be able to do a channel scan. You have to be on the right input or source.
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